{"source":"Breaknorm","page":"https://breaknorm.co/company/afca.org.au","license":"https://breaknorm.co/terms","domain":"afca.org.au","name":"AFCA","legal_name":"AFCA","country":"AU","country_second":"US","city":"","admin1":"","vertical":"business_finance_services","subvertical":"law_firms","leaf":"consumer_debt_relief_claims","summary":"AFCA is a nonprofit dispute resolution body in Australia that handles free, fair and independent complaints about financial services for consumers and small businesses. It covers credit, finance and loans, insurance, banking deposits and payments, investments and financial advice, and superannuation. It also publishes the AFCA Datacube on how firms handle complaints.","offerings":["free dispute resolution service","complaint submission","complaint management portal","AFCA Datacube"],"target_customers":["consumers","small businesses","member firms","financial consumers","small business owners","financial firms"],"business_model":["B2C","B2B"],"geo_scope":"national","headcount":"501-1000","headcount_source":"linkedin","revenue":"50M-250M","revenue_source":"estimated","certifications":[],"langs":["en"],"linkedin":"https://www.linkedin.com/company/australian-financial-complaints-authority","reviews":[],"contact_points":0,"contact_phones":0,"page_types":["pricing","payment","home"],"crawled":"2026-08-21","profiled":"2026-08-22","indexed":"2026-09-19","hiring_built":"2026-10-28","website_tech":["cloudflare","adobe","airtable","apple","atlassian","campaign_monitor","figma","freshservice","freshworks","microsoft_365","microsoft_entra_id","microsoft_intune","microsoft_teams","miro","mta_sts","nitro","openai","parallels","valimail"],"hiring":{"open":54,"open_postings":54,"new_7d":1,"new_30d":39,"new_90d":55,"closed_30d":3,"countries":["AU"]},"hiring_functions":[["finance_and_accounting",4,4],["legal_compliance_and_risk",4,0],["customer_service_and_success",3,3],["administration_and_office",2,2],["education_and_training",2,2],["it_operations_and_business_systems",2,2],["data_and_ai",1,1],["software_engineering",1,1],["procurement_and_purchasing",0,1]],"tech_jobs":[{"slug":"optimizely","status":"active","confidence":"high","jobs":1,"first_seen":"2026-10-22","function":"","quote":"• Develop integrations across enterprise platforms including Optimizely, Microsoft, ServiceNow, Dynamics, Workday, Databricks, data platforms and AI services.","title":"Forward Deployed Engineer, Scams"},{"slug":"servicenow","status":"active","confidence":"high","jobs":1,"first_seen":"2026-10-22","function":"","quote":"• Develop integrations across enterprise platforms including Optimizely, Microsoft, ServiceNow, Dynamics, Workday, Databricks, data platforms and AI services.","title":"Forward Deployed Engineer, Scams"},{"slug":"workday","status":"active","confidence":"high","jobs":1,"first_seen":"2026-10-22","function":"","quote":"• Develop integrations across enterprise platforms including Optimizely, Microsoft, ServiceNow, Dynamics, Workday, Databricks, data platforms and AI services.","title":"Forward Deployed Engineer, Scams"},{"slug":"microsoft-excel","status":"active","confidence":"medium","jobs":5,"first_seen":"2026-10-02","function":"administration_and_office","quote":"• Experience with MS Office products with intermediate or advance level in Excel.","title":"Resource Coordinator"},{"slug":"microsoft-office","status":"active","confidence":"medium","jobs":4,"first_seen":"2026-10-02","function":"administration_and_office","quote":"• Experience with MS Office products with intermediate or advance level in Excel.","title":"Resource Coordinator"},{"slug":"articulate-rise","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-20","function":"education_and_training","quote":null,"title":""},{"slug":"articulate-storyline","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-20","function":"education_and_training","quote":null,"title":""},{"slug":"databricks","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-09","function":"","quote":"• Develop integrations across enterprise platforms including Optimizely, Microsoft, ServiceNow, Dynamics, Workday, Databricks, data platforms and AI services.","title":"Forward Deployed Engineer, Scams"},{"slug":"genesys-cloud","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-16","function":"","quote":"Genesys Cloud.","title":"Resource Coordinator"},{"slug":"microsoft-365","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-12","function":"it_operations_and_business_systems","quote":"• Familiarity with Microsoft 365 / SharePoint, DLP, access control, audit logging and document-management patterns.","title":"Information Security Manager, Scams"},{"slug":"microsoft-dynamics-365","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-21","function":"finance_and_accounting","quote":"• Develop integrations across enterprise platforms including Optimizely, Microsoft, ServiceNow, Dynamics, Workday, Databricks, data platforms and AI services.","title":"Forward Deployed Engineer, Scams"},{"slug":"microsoft-outlook","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-02","function":"administration_and_office","quote":null,"title":""},{"slug":"microsoft-powerpoint","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-02","function":"administration_and_office","quote":null,"title":""},{"slug":"microsoft-word","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-02","function":"administration_and_office","quote":null,"title":""}],"intents":[],"recent_postings":[{"id":11594590,"title":"Manager, Scams Information Enrichment & Analytics","city":"Sydney","function":"","family":null,"seniority":"manager","posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158663029-manager-scams-information-enrichment-analytics","tech":["sql"]},{"id":11594591,"title":"Manager, Scams Information Enrichment & Analytics","city":"Melbourne","function":"","family":null,"seniority":"manager","posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158662869-manager-scams-information-enrichment-analytics","tech":["sql"]},{"id":11594592,"title":"Senior Dispute Resolution Specialist, Scams","city":"Sydney","function":"","family":null,"seniority":"senior","posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158661649-senior-dispute-resolution-specialist-scams","tech":[]},{"id":11594593,"title":"Senior Dispute Resolution Specialist, Scams","city":"Melbourne","function":"","family":null,"seniority":"senior","posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158661579-senior-dispute-resolution-specialist-scams","tech":[]},{"id":11594594,"title":"Dispute Resolution Specialist, Scams","city":"Sydney","function":"","family":null,"seniority":null,"posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158661209-dispute-resolution-specialist-scams","tech":[]},{"id":11594595,"title":"Dispute Resolution Specialist, Scams","city":"Melbourne","function":"","family":null,"seniority":null,"posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158661159-dispute-resolution-specialist-scams","tech":[]},{"id":11594596,"title":"Assessment Specialist, Scams","city":"Sydney","function":"","family":null,"seniority":null,"posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158660560-assessment-specialist-scams","tech":[]},{"id":11594597,"title":"Assessment Specialist, Scams","city":"Melbourne","function":"","family":null,"seniority":null,"posted":"2026-10-30","url":"https://jobs.smartrecruiters.com/AFCA/744000158660899-assessment-specialist-scams","tech":[]}],"ats":"Smartrecruiters","similar":[{"domain":"arbitrufinanzjarju.org.mt","name":"Office of the Arbiter for Financial Services (OAFS)","country":"MT","city":null,"headcount":"51-200","leaf":"other_justice_and_public_safety","summary":"The Office of the Arbiter for Financial Services (OAFS) is a public, independent, free dispute-resolution body in Malta that settles complaints between customer."},{"domain":"financial-ombudsman.org.uk","name":"Financial Ombudsman Service","country":"GB","city":"Canary Wharf","headcount":"1001-5000","leaf":"other_investigation_and_corporate_screening","summary":"The Financial Ombudsman Service is a free, publicly established body that investigates complaints about financial businesses and claims management companies."},{"domain":"creditconsultantsofamerica.com","name":"Credit Consultants of America","country":"US","city":null,"headcount":"51-200","leaf":"other_lending_banking_and_currency_exchange","summary":"Credit Consultants of America is a credit consulting firm that provides credit repair, credit score improvement, and financial awareness services for individual."},{"domain":"obsi.ca","name":"OBSI","country":"CA","city":"Downtown Toronto (Richmond / Adelaide / King)","headcount":"51-200","leaf":"consumer_debt_relief_claims","summary":"OBSI is a not-for-profit ombudsman in Canada that resolves disputes between consumers and their financial services firms."},{"domain":"acas.org.uk","name":"Acas","country":"GB","city":"Newham","headcount":"501-1000","leaf":"employment_law_firms","summary":"Acas is a UK public body that gives employees and employers free, impartial advice on workplace rights, rules and best practice."},{"domain":"econsumerservices.com","name":"eConsumer Services","country":"US","city":"Melville","headcount":"51-200","leaf":"consumer_debt_relief_claims","summary":"eConsumer Services is a consumer advocacy service that helps individuals resolve payment disputes and get refunds for online transactions."}],"similar_scored":593,"customers":null,"as_of":"2026-11-01","updated_at":"2026-11-01","hash":"36246734ab2e381d","index_tier":1}