{"source":"Breaknorm","page":"https://breaknorm.co/company/balto.ai","license":"https://breaknorm.co/terms","domain":"balto.ai","name":"Balto","legal_name":"Balto","country":"US","country_second":"GB","city":"Street","admin1":"","vertical":"technology_software","subvertical":"b2b_saas_platforms","leaf":"ai_sales_voice_agents","summary":"Balto is an AI software company that provides contact center solutions, including agent assist, quality assurance automation, and agentic insights. Its offerings include real-time agent assist, call center insights, coaching software, and compliance tools. It targets industries such as health insurance, healthcare, P&C insurance, banking and credit unions, collections, home improvement, and BPO.","offerings":["real-time agent assist","call center insights","call center coaching software","call center quality assurance software","omnichannel ai solution","compliance","real-time notetaker"],"target_customers":["health insurance","healthcare","p&c insurance","banking & credit unions","collections","home improvement","bpo","banking and credit unions","insurance"],"business_model":["B2B"],"geo_scope":"unknown","headcount":"51-200","headcount_source":"linkedin","revenue":"10M-50M","revenue_source":"estimated","certifications":["hipaa"],"langs":["en"],"linkedin":"https://www.linkedin.com/company/baltosoftware","reviews":[],"contact_points":4,"contact_phones":0,"page_types":["pricing","terms","home","contact","careers","references","services"],"crawled":"2026-09-22","profiled":"2026-09-22","indexed":"2026-09-27","hiring_built":"2026-11-04","website_tech":["hubspot","amazon_cloudfront","apple","atlassian","atlassian_statuspage","cloudflare","dmarc_report","google_workspace","mailchannels","mailgun","meta","microsoft_365","readme","salesforce","sendgrid","slack","zoom"],"hiring":{"open":2,"open_postings":2,"new_7d":0,"new_30d":3,"new_90d":4,"closed_30d":2,"countries":["US"]},"hiring_functions":[["customer_service_and_success",1,1],["sales",1,1]],"tech_jobs":[{"slug":"chatgpt","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-23","function":"customer_service_and_success","quote":"• Hands-on experience using AI tools (such as Claude or ChatGPT) in your daily work","title":"Customer Success Manager - SMB"},{"slug":"churnzero","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-23","function":"customer_service_and_success","quote":"• Experience building or running automated playbooks in a customer success platform such as ChurnZero, Gainsight, or similar","title":"Customer Success Manager - SMB"},{"slug":"claude","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-23","function":"customer_service_and_success","quote":"• Hands-on experience using AI tools (such as Claude or ChatGPT) in your daily work","title":"Customer Success Manager - SMB"},{"slug":"gainsight","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-23","function":"customer_service_and_success","quote":"• Experience building or running automated playbooks in a customer success platform such as ChurnZero, Gainsight, or similar","title":"Customer Success Manager - SMB"},{"slug":"linkedin","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-27","function":"sales","quote":"• Strategic Engagement: Use cold calling, email, LinkedIn, and other social-selling techniques, plus AI tools to sharpen your targeting and messaging, to generate leads and build relationships.","title":"Business Development Representative"},{"slug":"microsoft-excel","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-23","function":"customer_service_and_success","quote":"• Working knowledge of Excel and comfort with basic data analysis","title":"Customer Success Manager - SMB"}],"intents":[],"recent_postings":[{"id":12324327,"title":"Senior Implementation Manager","city":"","function":"product_program_and_project_management","family":"product_program_and_project_management/implementation_and_professional_services","seniority":"manager","posted":"2026-11-03","url":"https://ats.rippling.com/balto/jobs/7bddb1ed-2345-4d77-8f10-7d9e8c17747e","tech":["asana","salesforce"]},{"id":10700953,"title":"Business Development Representative","city":"Hybrid (Dallas","function":"sales","family":"sales/sales_development","seniority":"entry","posted":"2026-10-27","url":"https://ats.rippling.com/balto/jobs/fbcd6fba-76b6-40ca-a5bf-63276688b172","tech":["linkedin"]},{"id":5540066,"title":"Customer Success Manager - SMB","city":"Remote (St. Louis","function":"customer_service_and_success","family":"customer_service_and_success/customer_success_and_client_servicing","seniority":"senior","posted":"2026-10-23","url":"https://ats.rippling.com/balto/jobs/03033079-8ce0-4e3f-a3e3-bd38679065dd","tech":["claude","chatgpt","churnzero","gainsight","microsoft-excel"]}],"ats":"Rippling","similar":[{"domain":"capacity.com","name":"Capacity","country":"US","city":"Saint Louis","headcount":"51-200","leaf":"ai_sales_voice_agents","summary":"Capacity is an AI software company that provides a unified platform for AI agents across customer support, sales and marketing."},{"domain":"mobiosolutions.com","name":"Mobio Solutions","country":"US","city":"Ashram Road P.O","headcount":"51-200","leaf":"ai_automation_agencies","summary":"Mobio Solutions is an AI consulting and software development company that provides AI enterprise solutions, application development, business automation, and te."},{"domain":"evoltis.com","name":"Evoltis","country":"AR","city":null,"headcount":"1001-5000","leaf":"ai_sales_voice_agents","summary":"Evoltis is a customer experience service provider that builds AI-powered contact centers for customer service, debt collection and sales."},{"domain":"hellotars.com","name":"Tars","country":"US","city":"Newark","headcount":"51-200","leaf":"ai_agent_automation_platforms","summary":"Tars is a software company that builds AI agents for customer support and sales across industries."},{"domain":"puzzel.com","name":"Puzzel","country":"GB","city":"Oslo","headcount":"201-500","leaf":"ai_sales_voice_agents","summary":"Puzzel is a software company that provides AI-powered contact centre and customer experience solutions for businesses across retail, travel and hospitality, pub."},{"domain":"convoso.com","name":"Convoso","country":"US","city":"Woodland Hills","headcount":"201-500","leaf":"ai_sales_voice_agents","summary":"Convoso is an AI-powered sales platform that provides outbound and inbound sales tools, workflow automation, and compliance guidance for businesses."}],"similar_scored":582,"customers":null,"as_of":"2026-11-05","updated_at":"2026-11-05","hash":"a98b8ba1a594ef48","index_tier":1}