{"source":"Breaknorm","page":"https://breaknorm.co/company/capacity.com","license":"https://breaknorm.co/terms","domain":"capacity.com","name":"Capacity","legal_name":"Capacity","country":"US","country_second":"GB","city":"Saint Louis","admin1":"Missouri","vertical":"technology_software","subvertical":"b2b_saas_platforms","leaf":"ai_sales_voice_agents","summary":"Capacity is an AI software company that provides a unified platform for AI agents across customer support, sales and marketing. Its offerings include chat, voice, SMS and email AI agents, real-time agent assist, conversation intelligence, auto QA, and outbound campaigns. It targets industries such as automotive, beauty, BPO, CPG, retail, education, banking and insurance.","offerings":["chat, voice, sms and email ai agents","real-time agent assist","auto qa and ai csat","sms, voice and whatsapp campaigns","agent builder"],"target_customers":["automotive","beauty","bpo","cpG","retail and ecommerce","education","banking and credit unions","insurance","customer support teams","sales and marketing","contact 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tools).","title":"Technical Support Agent (Tier 2)"},{"slug":"cisco","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-09","function":"customer_service_and_success","quote":"• Own hands-on technical integration for customer deployments: Cisco CTI integration (event mapping for screen-pop and other triggers), SIP/telephony configuration and testing, and integration with customer CRMs, service and REST APIs, and","title":"Customer Success Engineer II"},{"slug":"cors","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-21","function":"customer_service_and_success","quote":"• Basic understanding of web architecture (SSO/SAML, OAuth, Webhooks, CORS) and database querying (SQL).","title":"Technical Support Agent (Tier 2)"},{"slug":"curl","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-21","function":"customer_service_and_success","quote":"• Hands-on experience debugging APIs, inspecting JSON/XML payloads, and using tools like Postman or cURL.","title":"Technical Support Agent (Tier 2)"},{"slug":"datadog","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-21","function":"customer_service_and_success","quote":"• Proficiency with log monitoring and diagnostic tools (e.g., Datadog, Splunk, CloudWatch, or browser developer tools).","title":"Technical Support Agent (Tier 2)"},{"slug":"google-workspace","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-09","function":"customer_service_and_success","quote":"Tools: Jira, Slack, Google Workspace, Smartsheet, Power BI and SQL, and the Capacity platform (training provided).","title":"Customer Success Engineer II"},{"slug":"graphql","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-09","function":"customer_service_and_success","quote":"• 5+ years building API integrations using REST, SOAP, or GraphQL, with technical fluency in JSON, logs, authentication flows, and structured data and field mapping, and strong 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marketing."},{"domain":"aimtechai.com","name":"AIM Tech AI","country":"US","city":"Beverly Hills","headcount":"51-200","leaf":"ai_automation_agencies","summary":"AIM Tech AI is a software and AI development company that designs custom AI agents and automation systems for businesses."},{"domain":"thelevel.ai","name":"Level AI","country":"US","city":"Mountain View","headcount":"51-200","leaf":"ai_agent_automation_platforms","summary":"Level AI is a software company that provides full-stack AI agents for customer experience automation, intelligence and quality at enterprise scale."},{"domain":"cariai.com","name":"Cari AI","country":"CO","city":"Surakarta","headcount":"51-200","leaf":"ai_sales_voice_agents","summary":"Cari AI is an AI software company that provides agentic AI customer service automation for businesses handling large conversation volumes."},{"domain":"kata.ai","name":"Kata.ai","country":"ID","city":"Jakarta","headcount":"51-200","leaf":"ai_agent_automation_platforms","summary":"Kata.ai is an AI agent platform that builds and deploys AI agents across customer service, marketing, sales, and HR for businesses."},{"domain":"aicallcenter.com.ai","name":"AI Call Center","country":"US","city":null,"headcount":"51-200","leaf":"ai_sales_voice_agents","summary":"AI Call Center is a SaaS platform that provides AI-powered outbound calling across voice, SMS and email for businesses and enterprises."}],"similar_scored":572,"customers":null,"as_of":"2026-10-30","updated_at":"2026-10-30","hash":"f53c8ea6a4646f70","index_tier":1}