{"source":"Breaknorm","page":"https://breaknorm.co/company/fusioncx.com","license":"https://breaknorm.co/terms","domain":"fusioncx.com","name":"Fusion CX","legal_name":"Fusion CX","country":"US","country_second":"IN","city":"Norcross","admin1":"Georgia","vertical":"business_finance_services","subvertical":"language_and_admin_business_support","leaf":"bpo_and_call_centre_services","summary":"Fusion CX is a business process outsourcing (BPO) provider that delivers call center outsourcing, customer engagement, collections, and digital transformation for enterprises. Its offerings include inbound and outbound call centers, technical support, live chat, social media and email support, debt resolution, healthcare revenue cycle management, and AI solutions such as voice agents and an AI quality management system. It serves industries including BFSI, healthcare, fintech, ecommerce, and travel and hospitality across North America, Latin America, and Asia Pacific.","offerings":["inbound and outbound call centers","technical support","live chat and social media support","email support","debt resolution services","healthcare revenue cycle management","ai voice agents","ai quality management system"],"target_customers":["consumer lending","mortgage servicing","insurance","fintech","ecommerce","healthcare providers","hotels and accommodation","consumer electronics","financial services","healthcare organizations","ecommerce and retail","telecommunications"],"business_model":["B2B"],"geo_scope":"international","headcount":"10001+","headcount_source":"linkedin","revenue":"1B+","revenue_source":"estimated","certifications":["hipaa","iso_27001","pci_dss"],"langs":["en"],"linkedin":"https://www.linkedin.com/company/fusioncx-official","reviews":[],"contact_points":1,"contact_phones":2,"page_types":["home"],"crawled":"2026-10-29","profiled":"2026-10-31","indexed":"2026-11-01","hiring_built":"2026-11-02","website_tech":[],"hiring":{"open":79,"open_postings":79,"new_7d":0,"new_30d":0,"new_90d":0,"closed_30d":2,"countries":[]},"hiring_functions":[["customer_service_and_success",43,0],["administration_and_office",4,0],["finance_and_accounting",4,0],["sales",4,0],["retail_and_store_operations",3,0],["general_management_and_consulting",2,0],["human_resources",2,0],["it_operations_and_business_systems",2,0],["personal_care_and_wellness",2,0],["data_and_ai",1,0],["hospitality_and_food_service",1,0],["logistics_warehouse_and_transport",1,0]],"tech_jobs":[{"slug":"microsoft-office","status":"active","confidence":"medium","jobs":11,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Strong proficiency in Microsoft Office Suite and operational management platforms; experience with workforce management tools is preferred.","title":"Senior Operations Manager / District Manager – Orange Walk, Belize"},{"slug":"citrix-workspace","status":"active","confidence":"medium","jobs":3,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.","title":"Customer Service Associate – E-commerce Email Support – WFO – Siliguri, India"},{"slug":"google-docs","status":"active","confidence":"medium","jobs":3,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Digital Skills: Hands-on experience with MS Office, Google Sheets, and Google Docs","title":"Customer Service Associate – Inbound Support – GIG – Kalyani, India"},{"slug":"google-sheets","status":"active","confidence":"medium","jobs":3,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Digital Skills: Hands-on experience with MS Office, Google Sheets, and Google Docs","title":"Customer Service Associate – Inbound Support – GIG – Kalyani, India"},{"slug":"microsoft-excel","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).","title":"HR Recruiter – Colombia"},{"slug":"microsoft-outlook","status":"active","confidence":"medium","jobs":2,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).","title":"HR Recruiter – Colombia"},{"slug":"android","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Technical Knowledge: Basic understanding of smartphones (iOS and Android), mobile data, and network connectivity.","title":"Business Mobile Technical Support Agent (Bilingual) – El Salvador"},{"slug":"avaya","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Proficient in using technology, including computers and Avaya, with strong Excel, PowerPoint, and Outlook skills.","title":"Team Leader – Customer Service"},{"slug":"cisco-meraki","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-26","function":"","quote":"• Meraki switch/wireless/firewall experience","title":"Network Security Support Engineer – Cybersecurity – Cebu"},{"slug":"ios","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Technical Knowledge: Basic understanding of smartphones (iOS and Android), mobile data, and network connectivity.","title":"Business Mobile Technical Support Agent (Bilingual) – El Salvador"},{"slug":"microsoft-powerpoint","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-26","function":"customer_service_and_success","quote":"• Proficient in using technology, including computers and Avaya, with strong Excel, PowerPoint, and Outlook skills.","title":"Team Leader – Customer Service"},{"slug":"microsoft-word","status":"active","confidence":"medium","jobs":1,"first_seen":"2026-10-26","function":"","quote":"• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).","title":"HR Recruiter – Colombia"},{"slug":"check-point","status":"active","confidence":"low","jobs":1,"first_seen":"2026-10-26","function":"","quote":"• Check Point firewall deployment and configuration experience","title":"Network Security Support Engineer – Cybersecurity – Cebu"},{"slug":"cisco","status":"active","confidence":"low","jobs":1,"first_seen":"2026-10-26","function":"","quote":"• Cisco router/switch/wireless/firewall experience","title":"Network Security Support Engineer – Cybersecurity – Cebu"}],"intents":[],"recent_postings":[{"id":6906961,"title":"Hair Coach – Outbound Support – Siliguri (WFO)","city":"","function":"personal_care_and_wellness","family":null,"seniority":null,"posted":"2026-10-26","url":"https://careers.fusioncx.com/job/hair-coach-outbound-support-siliguri-wfo/","tech":[]},{"id":6906960,"title":"Customer Service & Technical Support Agent – Telecommunications (Bilingual) – El Salvador","city":"","function":"customer_service_and_success","family":"customer_service_and_success/customer_service_representation","seniority":"entry","posted":"2026-10-26","url":"https://careers.fusioncx.com/job/customer-service-technical-support-agent-telecommunications-bilingual-el-salvador/","tech":[]},{"id":6906959,"title":"Health Insurance Coverage Support Agent (Bilingual) – El Salvador","city":"","function":"customer_service_and_success","family":"customer_service_and_success/customer_service_representation","seniority":"entry","posted":"2026-10-26","url":"https://careers.fusioncx.com/job/health-insurance-coverage-support-agent-bilingual-el-salvador/","tech":[]},{"id":6906958,"title":"Technical Support Agent – Online Exam Proctoring Platform (Bilingual) – El Salvador","city":"","function":"customer_service_and_success","family":"customer_service_and_success/technical_support","seniority":"entry","posted":"2026-10-26","url":"https://careers.fusioncx.com/job/technical-support-agent-online-exam-proctoring-platform-bilingual-el-salvador/","tech":[]},{"id":6906957,"title":"Hair Coach – Medical Customer Support – Bangalore","city":"","function":"personal_care_and_wellness","family":null,"seniority":null,"posted":"2026-10-26","url":"https://careers.fusioncx.com/job/hair-coach-medical-customer-support-bangalore/","tech":[]},{"id":6906956,"title":"Customer Service Associate – Banking Support – Howrah","city":"","function":"customer_service_and_success","family":"customer_service_and_success/customer_service_representation","seniority":"entry","posted":"2026-10-26","url":"https://careers.fusioncx.com/job/customer-service-associate-banking-support-howrah/","tech":[]},{"id":6906969,"title":"Bilingual Call Center Associate – Patient Access Coordination – San Ignacio, Belize","city":"","function":"administration_and_office","family":"administration_and_office/medical_office_and_patient_access","seniority":"entry","posted":"2026-10-26","url":"https://careers.fusioncx.com/job/bilingual-call-center-associate-patient-access-coordination-san-ignacio-belize/","tech":[]},{"id":6906968,"title":"Inbound Retention Specialist – Negotiation & Sales","city":"","function":"","family":null,"seniority":null,"posted":"2026-10-26","url":"https://careers.fusioncx.com/job/customer-retention-and-sales-representative-residential-services/","tech":[]}],"ats":"Ownsite_html","similar":[{"domain":"connexusresourcegroup.com","name":"Connexus Resource Group","country":"US","city":null,"headcount":"201-500","leaf":"bpo_and_call_centre_services","summary":"Connexus Resource Group is a business process outsourcing (BPO) provider that delivers customer experience management (CXM) and sales solutions for businesses."},{"domain":"unity-connect.com","name":"Unity Communications","country":"US","city":"Gilbert","headcount":"501-1000","leaf":"bpo_and_call_centre_services","summary":"Unity Communications is a business process outsourcing (BPO) provider that offers contact center, employer of record, and AI agent solutions for businesses acro."},{"domain":"roicallcentersolutions.com","name":"ROI Call Center Solutions","country":"US","city":"American Fork","headcount":"5001-10000","leaf":"bpo_and_call_centre_services","summary":"ROI Call Center Solutions is a call center outsourcing and BPO provider that offers contact center, customer service, and business support services for business."},{"domain":"focusservices.com","name":"Focus Services","country":"US","city":"Roy","headcount":"1001-5000","leaf":"bpo_and_call_centre_services","summary":"Focus Services is a call center outsourcing and BPO provider that delivers sales, customer care, AI, technical support, IT, and workforce optimization programs ."},{"domain":"maxbpooutsourcing.com","name":"Max BPO","country":"US","city":null,"headcount":"51-200","leaf":"bpo_and_call_centre_services","summary":"Max BPO is a business process outsourcing company from India that provides back-office solutions for global B2B and B2C clients."},{"domain":"mmsoln.com","name":"MM Solutions","country":"US","city":"Houston","headcount":"51-200","leaf":"bpo_and_call_centre_services","summary":"MM Solutions is a business process outsourcing (BPO) provider that recruits, trains, and manages call center agents, virtual assistants, and back-office staff f."}],"similar_scored":565,"customers":null,"as_of":"2026-11-03","updated_at":"2026-11-03","hash":"d2d6729f0556dc8e","index_tier":1}