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Company · Customer support helpdesk software

incident.io

As of 1 November 2026, incident.io has 34 open roles (12 new in 30 days), its sales team is hiring most, and its postings name Pylon, Terraform and CircleCI as the tools the team works in.

As of 1 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.

, United States51-200 employees10M-50M revenue, est.B2Bincident.io ↗LinkedIn ↗
Headquarters
, , United States
Employees
51-200 employees (linkedin)
Sells to
software engineering teams, sre teams, fast-growing companies
Certifications on site
SOC 2
Site languages
EN
Career system
Ashby
34open roles · 12 new in 30 days
14tools named in postings
United Kingdom, United Stateshiring locations
0change signals read in postings
02What they do, whom they sell to, who else does it

incident.io in one screen

Read from incident.io: what the company does, the customers it names, the buyers we can actually see, and the companies that sell the same thing.

What incident.io does

incident.io is a software reliability platform that investigates, responds to and prevents incidents for software engineering and SRE teams. Its offerings include on-call management, investigations with agentic root cause analysis, response, status pages, and integrations with Slack and Microsoft Teams. It is used by large companies such as Zendesk, Netflix, Etsy, Airbnb and Fin.

incident.io agenton-callinvestigationsresponsestatus pagesslack integrationteams integrationmobile app
Whom it sells to

Named on the site: software engineering teams, sre teams, fast-growing companies, fast growing companies.

Seen in buyers' own postings: technology & software, business & finance services, utilities & infrastructure; mostly 11-50 employees and 51-200 employees; United States (17) and United Kingdom (9).

Technology & software · 20Business & finance services · 5Utilities & infrastructure · 2Media & content · 1Transport, logistics & rental · 1
Who else sells this

Nearest companies by what they do, sell and whom they serve, 51+ employees. 582 scored.

RootlyUnited States · 51-200 employeesResolve AIUnited States · 51-200 employeesSlackUnited States · 1001-5000 employeesResolveUnited States · 51-200 employeesxMattersUnited States · 1001-5000 employeesU.SolutionsUnited Kingdom · 51-200 employees
Customers we can see · 29

Companies whose own job postings name incident.io as the system their team works in. Ideal-customer examples, not a reference list from the vendor.

Ticket TailorEvent management software · United Kingdom11-50 employees
AboundConsumer finance companies · London, United Kingdom51-200 employees
StackOneAI agent automation platforms · United States11-50 employees
PaveAI agent automation platforms · United States51-200 employees
ZendeskCustomer support helpdesk software · United Kingdom5001-10000 employees
OmneaProcurement software · United States51-200 employees
AlanHealth insurance brokers · Paris, France501-1000 employees
PlumPersonal budgeting apps · London, United Kingdom51-200 employees
03Tech stack, with the evidence

What incident.io says it runs

Tools named in the company's own postings as the team's systems, with the sentence that says so. What the website and DNS show is listed separately.

On the website or in DNS

Vendors whose code loads on incident.io or whose records sit in its DNS. Page plumbing (libraries, fonts, consent banners) is left out.

04Hiring

34 open roles, 27 opened in 90 days

Read hourly from the company's career system. Open roles and new roles in the last 30 days, by team. Companies hiring sales in United States →

05Signals

What is changing, read from the postings

Intents are events the employer states about itself, each with the sentence and the posting it came from.

No change signals read in the current postings.

Decision makers at incident.io, with verified e-mails, and every change the moment it is posted.

Sales, marketing and IT leaders by function. Add incident.io to a monitor and get a webhook when a role opens, a tool appears or a signal is read.

Start free, no card. The first 20 are above; e-mails are verified at the mail server when you open them.

06Lookalikes

Companies like incident.io

Nearest by what they do, what they sell and whom they sell to, 51+ employees. 6 of 582 scored.

RootlyCustomer support helpdesk software · United States51-200 employeesResolve AIAI agent automation platforms · United States51-200 employees
SlackCollaboration intranet software · United States1001-5000 employees
ResolveAI agent automation platforms · United States51-200 employees
xMattersEhs safety management software · United States1001-5000 employees
U.SolutionsAI automation agencies · United Kingdom51-200 employees
07Profile

From the company's own website

Legal nameincident.io
IndustryTechnology & software · Customer support helpdesk software
Offeringsincident.io agent · on-call · investigations · response · status pages · slack integration · teams integration · mobile app
Target customerssoftware engineering teams · sre teams · fast-growing companies · fast growing companies
Geographic scopeunknown · also United Kingdom
Reviews foundg2
Public contact points1 role addresses · 0 phone numbers
Pages readpricing, team, home, imprint, contact, careers, about
Datescrawled 2026-08-14 · profiled 2026-08-16 · hiring built 2026-10-28
Cite this

Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.

incident.io (, United States, 51-200 employees) has 34 open roles, 12 new in 30 days, and names 14 tools in its postings. (Breaknorm, 1 November 2026, https://breaknorm.co/company/incident.io)
How we know

Read from the source, not self-reported

Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →

  • ProfileBuilt from incident.io: summary, offerings, customers, certifications and contact points are extracted from its pages, with a confidence score per field.
  • HiringRead hourly from the company's Ashby career site; reposts collapse into one record.
  • Tech stackTools the employer's own text names as the team's systems, with the quote; website scripts counted separately.
  • HeadcountLinkedIn where known, otherwise estimated from the site.
FAQ

incident.io: questions

Does incident.io use Pylon?

Yes, by the company's own words: 2 postings name it, first seen 2026-09-10, in the customer service & success team.

Is incident.io hiring?

34 open roles as of 1 November 2026, 12 opened in the last 30 days and 0 closed. The largest team hiring is sales.

Where does this profile come from?

From incident.io itself: we crawled it on 2026-08-14, built the profile on 2026-08-16, and read its career site (Ashby) hourly since. Headcount is from LinkedIn.

Who should I write to at incident.io?

The people are behind the login: decision makers by function, verified at the mail server when you open them. 1 public role addresses from the site are there too.

Companies and people

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