Refund, cancellation and dispute policy

Try before you pay

Every new account starts on the Free plan: 1,000 records in total, with no time limit and no payment method. Use it to test the data on your own market before you subscribe. There is nothing to refund if you never subscribe.

Cancellation

• Cancel any time from Billing in the app, or through the Stripe customer portal. No email, no call.
• Cancellation takes effect at the end of the current billing period. You keep full access until then and are not charged again.
• You can resume a cancelled subscription before the period ends and nothing changes.
• Downgrades and upgrades apply immediately and are prorated on the next invoice.

Refunds

Because plans are billed monthly and can be cancelled at any time, we do not refund partial months or unused records. We do refund in full, no questions asked, when:

• you were charged twice for the same period, or charged after cancelling;
• a technical fault on our side made the service unusable for most of the billing period;
• you contact us within 48 hours of your first paid invoice and have pulled fewer than 25 records.

Refunds go back to the original payment method within 5–10 business days, depending on your bank. Email [email protected] with the invoice number.

Failed renewals

If a renewal payment fails we retry it for 7 days and email you. Access continues with reduced limits during that time. If the invoice is still unpaid after 7 days, access is suspended until it is settled; your data and API keys are kept and work again as soon as payment goes through.

Disputes and chargebacks

If you think a charge is wrong, write to [email protected] before contacting your bank. A person reads every message and we answer within one business day, usually faster. Almost every billing question is resolved this way in one exchange. If you open a chargeback without contacting us first, we will provide Stripe with the account and usage records, and the account is suspended while the dispute is open.

Promotions

Discounted or founding prices are honoured for as long as the subscription they were applied to stays active. If a discounted subscription is cancelled and later restarted, the then-current price applies. Promotion-specific terms are stated where the promotion is offered and take precedence over this page.

Contact

[email protected] · we reply within one business day.