ChurnZero VS Gainsight
As of 4 November 2026, Gainsight is named by 549 companies and ChurnZero by 160; ChurnZero skews to companies under 200 people (49% vs 37%), Gainsight to companies over 1,000 (28% vs 16%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: ChurnZero's script and mail records show on hundreds of thousands of small sites, Gainsight rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- ChurnZero: 2–200 employees
- 49%
- Gainsight: 2–200 employees
- 37%
- ChurnZero: 1,000+ employees
- 16%
- Gainsight: 1,000+ employees
- 28%
- Postings per company, 90 days
- 1.6 · 2.0
- Website or DNS footprint
- 0 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | ChurnZero | share | Gainsight | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 13 | 8% | 24 | 4% | ChurnZero |
| 2-10 employees | 11 | 7% | 40 | 7% | even |
| 11-50 employees | 13 | 8% | 50 | 9% | even |
| 51-200 employees | 54 | 34% | 114 | 21% | ChurnZero |
| 201-500 employees | 29 | 18% | 102 | 19% | even |
| 501-1000 employees | 15 | 9% | 67 | 12% | Gainsight |
| 1001-5000 employees | 15 | 9% | 99 | 18% | Gainsight |
| 5001-10000 employees | 5 | 3% | 20 | 4% | even |
| 10,001+ employees | 5 | 3% | 33 | 6% | Gainsight |
| Segment | ChurnZero | share | Gainsight | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 123 | 77% | 431 | 79% | even |
| Business & finance services | 18 | 11% | 51 | 9% | even |
| Consumer services & leisure | 7 | 4% | 16 | 3% | even |
| Manufacturing & industry | 6 | 4% | 10 | 2% | even |
| Media & content | 5 | 3% | 22 | 4% | even |
| Public, community & associations | 1 | 1% | 6 | 1% | even |
| Commerce & trade | – | – | 4 | 1% | outside top 12 |
| Utilities & infrastructure | – | – | 4 | 1% | outside top 12 |
| Health care | – | – | 2 | 0% | outside top 12 |
| Hospitality & travel | – | – | 1 | 0% | outside top 12 |
| Property & construction | – | – | 1 | 0% | outside top 12 |
| Transport, logistics & rental | – | – | 1 | 0% | outside top 12 |
| Segment | ChurnZero | share | Gainsight | share | Leans |
|---|---|---|---|---|---|
| United States | 131 | 82% | 431 | 79% | ChurnZero |
| Australia | 5 | 3% | 8 | 1% | even |
| Canada | 5 | 3% | 12 | 2% | even |
| United Kingdom | 5 | 3% | 38 | 7% | Gainsight |
| France | 3 | 2% | 8 | 1% | even |
| Austria | 1 | 1% | – | – | outside top 12 |
| Belgium | 1 | 1% | – | – | outside top 12 |
| Switzerland | 1 | 1% | – | – | outside top 12 |
| Germany | 1 | 1% | 9 | 2% | even |
| Israel | 1 | 1% | – | – | outside top 12 |
| India | 1 | 1% | 3 | 1% | even |
| Netherlands | 1 | 1% | 3 | 1% | even |
| Brazil | – | – | 7 | 1% | outside top 12 |
| Spain | – | – | 2 | 0% | outside top 12 |
| Finland | – | – | 2 | 0% | outside top 12 |
| Lithuania | – | – | 2 | 0% | outside top 12 |
| Segment | ChurnZero | share | Gainsight | share | Leans |
|---|---|---|---|---|---|
| Customer service & success | 203 | 71% | 777 | 61% | ChurnZero |
| Software engineering | 22 | 8% | 20 | 2% | ChurnZero |
| Sales | 21 | 7% | 139 | 11% | Gainsight |
| IT operations & business systems | 11 | 4% | 38 | 3% | even |
| Product, program & project management | 8 | 3% | 53 | 4% | even |
| Data & AI | 4 | 1% | 25 | 2% | even |
| Marketing & communications | 4 | 1% | 26 | 2% | even |
| General management & consulting | 1 | 0% | 9 | 1% | even |
| Unclassified | 1 | 0% | 2 | 0% | even |
| Finance & accounting | – | – | 18 | 1% | outside top 12 |
| Business development & strategy | – | – | 11 | 1% | outside top 12 |
| Administration & office | – | – | 5 | 0% | outside top 12 |
| Quality, safety & environment | – | – | 4 | 0% | outside top 12 |
| Travel, leisure & events | – | – | 4 | 0% | outside top 12 |
| Facilities cleaning and security | – | – | 3 | 0% | outside top 12 |
| Human resources | – | – | 2 | 0% | outside top 12 |
| Education & training | – | – | 1 | 0% | outside top 12 |
| Healthcare clinical | – | – | 1 | 0% | outside top 12 |
| Logistics warehouse and transport | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using ChurnZero →
Companies using Gainsight →
customer success platforms ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Gainsight is named by 549 companies in job postings and ChurnZero by 160; 112 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/churnzero-vs-gainsight)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
ChurnZero vs Gainsight: questions
Which is more used, ChurnZero or Gainsight?
By companies naming it in their own job postings, Gainsight (549) over ChurnZero (160). By website-and-DNS footprint, Gainsight (0 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses ChurnZero?
49% of ChurnZero companies have 2 to 200 employees, against 37% for Gainsight. 16% of ChurnZero companies have over 1,000 employees, against 28% for Gainsight.
Do companies run both?
112 companies name both in their postings, usually ChurnZero in marketing and Gainsight in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
Get either list your way
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with the person who owns it
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