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customer success platforms, ranked by real usage_

As of 4 November 2026, Gainsight leads customer success platforms with 549 companies naming it in job postings, ahead of ChurnZero at 160.

As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.

Leader
Gainsight · 549
Runner-up
ChurnZero · 160
Most hiring, 90 days
Gainsight
Highest postings per company
Gainsight
Catalogue
T-1.0.1-prov
978companies across the category
56%of them on Gainsight
1,794postings naming a customer success platform in 90 days
5tools with enough evidence to rank
02 — Ranking

Every customer success platform we can measure

Companies naming the tool, and postings naming it in the last 90 days. Bars are relative to the leader.

#ToolCompaniescompaniesPostings, 90 dayspostingsper company
1
GainsightGainsight
549
1,0752.0
2
ChurnZeroChurnZero
160
2571.6
3
PlanhatPlanhat
116
1951.7
4
TotangoTotango
88
1451.6
5
VitallyVitally
65
1221.9
03 — Head to head

Compare two tools

Same data, two columns: who chooses which by size, industry and country.

Gainsight vs ChurnZero549 · 160Gainsight vs Planhat549 · 116ChurnZero vs Planhat160 · 116
Cite this

Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.

Gainsight leads customer success platforms with 549 companies naming it in job postings, ahead of ChurnZero at 160. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/category/customer-success-platforms)
How we know

Read from the source, not self-reported

Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →

  • CatalogueBreaknorm technology catalogue T-1.0.1-prov: 6,296 tools with vendor and category, editions folded into their parent.
  • CompaniesCompanies whose own postings name the tool as the team's system, any confidence. Candidate wish-lists excluded.
  • 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
  • Not countedTools used by teams that do not post jobs, and companies without a career site we can read.
FAQ

customer success platforms: questions

How is this ranking made?

By the number of companies whose own job postings name the tool as the team's system, from the Breaknorm technology catalogue (version T-1.0.1-prov). No vendor paid for a position and no editor chose the order.

Why is this different from review-site rankings?

Review sites rank by reviews collected. This ranks by companies hiring people to work in the tool, which is closer to seats in use. It under-counts tools used by teams that rarely post jobs.

What about product editions?

Editions and sub-products () are counted under the parent so no company is counted twice.

Can I get the companies behind a number?

Yes: click a tool, see the first 20, and sign up for the full list with verified e-mails. Counting is free.

Companies and people

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