Five9 VS NICE CXone
As of 4 November 2026, NICE CXone is named by 323 companies and Five9 by 260; Five9 skews to companies under 200 people (31% vs 21%), NICE CXone to companies over 1,000 (53% vs 38%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Five9's script and mail records show on hundreds of thousands of small sites, NICE CXone rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Five9: 2–200 employees
- 31%
- NICE CXone: 2–200 employees
- 21%
- Five9: 1,000+ employees
- 38%
- NICE CXone: 1,000+ employees
- 53%
- Postings per company, 90 days
- 2.5 · 3.1
- Website or DNS footprint
- 0 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Five9 | share | NICE CXone | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 7 | 3% | 8 | 2% | even |
| 2-10 employees | 16 | 6% | 13 | 4% | Five9 |
| 11-50 employees | 20 | 8% | 17 | 5% | Five9 |
| 51-200 employees | 44 | 17% | 37 | 11% | Five9 |
| 201-500 employees | 43 | 17% | 45 | 14% | Five9 |
| 501-1000 employees | 31 | 12% | 32 | 10% | Five9 |
| 1001-5000 employees | 49 | 19% | 70 | 22% | NICE CXone |
| 5001-10000 employees | 18 | 7% | 34 | 11% | NICE CXone |
| 10,001+ employees | 32 | 12% | 67 | 21% | NICE CXone |
| Segment | Five9 | share | NICE CXone | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 78 | 30% | 101 | 31% | even |
| Business & finance services | 75 | 29% | 98 | 30% | even |
| Health care | 28 | 11% | 27 | 8% | Five9 |
| Manufacturing & industry | 14 | 5% | 22 | 7% | even |
| Property & construction | 14 | 5% | 8 | 2% | Five9 |
| Automotive | 10 | 4% | – | – | outside top 12 |
| Media & content | 9 | 3% | 11 | 3% | even |
| Public, community & associations | 7 | 3% | 5 | 2% | even |
| Consumer services & leisure | 7 | 3% | 10 | 3% | even |
| Utilities & infrastructure | 6 | 2% | 11 | 3% | even |
| Commerce & trade | 5 | 2% | 10 | 3% | even |
| Hospitality & travel | 4 | 2% | 9 | 3% | even |
| Transport, logistics & rental | – | – | 7 | 2% | outside top 12 |
| Segment | Five9 | share | NICE CXone | share | Leans |
|---|---|---|---|---|---|
| United States | 211 | 81% | 224 | 69% | Five9 |
| United Kingdom | 13 | 5% | 20 | 6% | even |
| Canada | 8 | 3% | 11 | 3% | even |
| Australia | 2 | 1% | 8 | 2% | even |
| Brazil | 2 | 1% | 2 | 1% | even |
| Spain | 2 | 1% | 3 | 1% | even |
| India | 2 | 1% | 4 | 1% | even |
| United Arab Emirates | 1 | 0% | 2 | 1% | even |
| BA | 1 | 0% | – | – | outside top 12 |
| Germany | 1 | 0% | 10 | 3% | NICE CXone |
| France | 1 | 0% | 5 | 2% | even |
| MY | 1 | 0% | – | – | outside top 12 |
| Sweden | – | – | 3 | 1% | outside top 12 |
| Singapore | – | – | 3 | 1% | outside top 12 |
| Segment | Five9 | share | NICE CXone | share | Leans |
|---|---|---|---|---|---|
| Customer service & success | 136 | 18% | 140 | 12% | Five9 |
| IT operations & business systems | 94 | 12% | 103 | 8% | Five9 |
| Sales | 90 | 12% | 81 | 7% | Five9 |
| Software engineering | 74 | 10% | 162 | 13% | NICE CXone |
| Administration & office | 50 | 7% | 79 | 7% | even |
| Product, program & project management | 27 | 4% | 45 | 4% | even |
| General management & consulting | 13 | 2% | 32 | 3% | even |
| Quality, safety & environment | 13 | 2% | 6 | 0% | even |
| Finance & accounting | 12 | 2% | 24 | 2% | even |
| Healthcare clinical | 12 | 2% | 7 | 1% | even |
| Data & AI | 9 | 1% | 95 | 8% | NICE CXone |
| Marketing & communications | 6 | 1% | 4 | 0% | even |
| Engineering (non-software) | 5 | 1% | 12 | 1% | even |
| Legal, compliance & risk | 5 | 1% | 9 | 1% | even |
| Unclassified | 4 | 1% | 1 | 0% | even |
| Business development & strategy | 3 | 0% | 6 | 0% | even |
| Education & training | 3 | 0% | 5 | 0% | even |
| Logistics warehouse and transport | 3 | 0% | 6 | 0% | even |
| Retail & store operations | 3 | 0% | – | – | outside top 12 |
| Human resources | 2 | 0% | 5 | 0% | even |
| Construction and civil | 1 | 0% | 3 | 0% | even |
| Healthcare support and caregiving | 1 | 0% | 5 | 0% | even |
| Skilled trades and field service | 1 | 0% | 8 | 1% | even |
| Social care and community | 1 | 0% | 4 | 0% | even |
| Travel, leisure & events | 1 | 0% | – | – | outside top 12 |
| Design & UX | – | – | 4 | 0% | outside top 12 |
| Facilities cleaning and security | – | – | 3 | 0% | outside top 12 |
The companies behind each column
Companies using Five9 →
Companies using NICE CXone →
contact center ccaas ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
NICE CXone is named by 323 companies in job postings and Five9 by 260; 130 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/five9-vs-nice-cxone)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Five9 vs NICE CXone: questions
Which is more used, Five9 or NICE CXone?
By companies naming it in their own job postings, NICE CXone (323) over Five9 (260). By website-and-DNS footprint, NICE CXone (0 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Five9?
31% of Five9 companies have 2 to 200 employees, against 21% for NICE CXone. 38% of Five9 companies have over 1,000 employees, against 53% for NICE CXone.
Do companies run both?
130 companies name both in their postings, usually Five9 in marketing and NICE CXone in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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