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Fleetora · first roles in DEcontact center ccaas, ranked by real usage_
As of 4 November 2026, Genesys leads contact center ccaas with 445 companies naming it in job postings, ahead of NICE CXone at 323.
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
- Leader
- Genesys · 445
- Runner-up
- NICE CXone · 323
- Most hiring, 90 days
- Genesys
- Highest postings per company
- Zoom Contact Center
- Catalogue
- T-1.0.1-prov
Every contact center ccaa we can measure
Companies naming the tool, and postings naming it in the last 90 days. Bars are relative to the leader.
| # | Tool | Companies | companies | Postings, 90 days | postings | per company |
|---|---|---|---|---|---|---|
| 1 | GenesysGenesys | 445 | 1,487 | 3.3 | ||
| 2 | NICE CXoneNICE | 323 | 1,014 | 3.1 | ||
| 3 | Five9Five9 | 260 | 639 | 2.5 | ||
| 4 | Amazon ConnectAmazon Web Services | 214 | 1,173 | 5.5 | ||
| 5 | Genesys CloudGenesys | 141 | 771 | 5.5 | ||
| 6 | TalkdeskTalkdesk | 83 | 211 | 2.5 | ||
| 7 | Genesys Cloud CXGenesys | 48 | 234 | 4.9 | ||
| 8 | Cisco Unified Contact Center ExpressCisco | 45 | 108 | 2.4 | ||
| 9 | Cisco Unified Contact Center EnterpriseCisco | 27 | 75 | 2.8 | ||
| 10 | Webex Contact CenterCisco | 26 | 152 | 5.8 | ||
| 11 | Google Contact Center AIGoogle | 23 | 136 | 5.9 | ||
| 12 | Amazon Connect Contact LensAmazon | 21 | 80 | 3.8 | ||
| 13 | Zoom Contact CenterZoom | 18 | 139 | 7.7 | ||
| 14 | Genesys EngageGenesys | 15 | 63 | 4.2 |
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Genesys leads contact center ccaas with 445 companies naming it in job postings, ahead of NICE CXone at 323. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/category/contact-center-ccaas)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- CatalogueBreaknorm technology catalogue T-1.0.1-prov: 6,296 tools with vendor and category, editions folded into their parent.
- CompaniesCompanies whose own postings name the tool as the team's system, any confidence. Candidate wish-lists excluded.
- 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
- Not countedTools used by teams that do not post jobs, and companies without a career site we can read.
contact center ccaas: questions
How is this ranking made?
By the number of companies whose own job postings name the tool as the team's system, from the Breaknorm technology catalogue (version T-1.0.1-prov). No vendor paid for a position and no editor chose the order.
Why is this different from review-site rankings?
Review sites rank by reviews collected. This ranks by companies hiring people to work in the tool, which is closer to seats in use. It under-counts tools used by teams that rarely post jobs.
What about product editions?
Editions and sub-products () are counted under the parent so no company is counted twice.
Can I get the companies behind a number?
Yes: click a tool, see the first 20, and sign up for the full list with verified e-mails. Counting is free.
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The same data as a search, over MCP and the API, as bulk files, or pushed to you as it changes.
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ranked by what they say
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