Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEGenesys VS Genesys Cloud_
As of 4 November 2026, Genesys Cloud is named by 141 companies and Genesys by 445; Genesys skews to companies under 200 people (25% vs 19%), Genesys Cloud to companies over 1,000 (55% vs 53%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Genesys's script and mail records show on hundreds of thousands of small sites, Genesys Cloud rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Genesys: 2–200 employees
- 25%
- Genesys Cloud: 2–200 employees
- 19%
- Genesys: 1,000+ employees
- 53%
- Genesys Cloud: 1,000+ employees
- 55%
- Postings per company, 90 days
- 3.3 · 5.5
- Website or DNS footprint
- 0 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Genesys | share | Genesys Cloud | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 7 | 2% | 3 | 2% | even |
| 2-10 employees | 22 | 5% | 2 | 1% | Genesys |
| 11-50 employees | 33 | 7% | 10 | 7% | even |
| 51-200 employees | 58 | 13% | 15 | 11% | Genesys |
| 201-500 employees | 54 | 12% | 18 | 13% | even |
| 501-1000 employees | 34 | 8% | 16 | 11% | Genesys Cloud |
| 1001-5000 employees | 97 | 22% | 31 | 22% | even |
| 5001-10000 employees | 30 | 7% | 13 | 9% | Genesys Cloud |
| 10,001+ employees | 110 | 25% | 33 | 23% | even |
| Segment | Genesys | share | Genesys Cloud | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 133 | 30% | 32 | 23% | Genesys |
| Business & finance services | 128 | 29% | 48 | 34% | Genesys Cloud |
| Manufacturing & industry | 44 | 10% | 8 | 6% | Genesys |
| Utilities & infrastructure | 27 | 6% | 8 | 6% | even |
| Health care | 26 | 6% | 13 | 9% | Genesys Cloud |
| Commerce & trade | 17 | 4% | 6 | 4% | even |
| Public, community & associations | 13 | 3% | 5 | 4% | even |
| Consumer services & leisure | 12 | 3% | 4 | 3% | even |
| Media & content | 11 | 2% | – | – | outside top 12 |
| Hospitality & travel | 9 | 2% | 5 | 4% | even |
| Property & construction | 9 | 2% | 5 | 4% | even |
| Automotive | 8 | 2% | 3 | 2% | even |
| Transport, logistics & rental | – | – | 3 | 2% | outside top 12 |
| Segment | Genesys | share | Genesys Cloud | share | Leans |
|---|---|---|---|---|---|
| United States | 263 | 59% | 79 | 56% | Genesys |
| United Kingdom | 28 | 6% | 8 | 6% | even |
| Australia | 19 | 4% | 10 | 7% | Genesys Cloud |
| Canada | 14 | 3% | 6 | 4% | even |
| France | 12 | 3% | 5 | 4% | even |
| Spain | 10 | 2% | 7 | 5% | Genesys Cloud |
| Brazil | 9 | 2% | 3 | 2% | even |
| Germany | 8 | 2% | 2 | 1% | even |
| Switzerland | 5 | 1% | – | – | outside top 12 |
| Netherlands | 5 | 1% | – | – | outside top 12 |
| Denmark | 4 | 1% | – | – | outside top 12 |
| PH | 4 | 1% | – | – | outside top 12 |
| Belgium | – | – | 3 | 2% | outside top 12 |
| Poland | – | – | 2 | 1% | outside top 12 |
| United Arab Emirates | – | – | 1 | 1% | outside top 12 |
| Bulgaria | – | – | 1 | 1% | outside top 12 |
| Segment | Genesys | share | Genesys Cloud | share | Leans |
|---|---|---|---|---|---|
| Software engineering | 237 | 13% | 101 | 12% | even |
| IT operations & business systems | 233 | 12% | 127 | 15% | Genesys Cloud |
| Customer service & success | 169 | 9% | 90 | 10% | even |
| Engineering (non-software) | 115 | 6% | 11 | 1% | Genesys |
| Sales | 111 | 6% | 81 | 9% | Genesys Cloud |
| Product, program & project management | 88 | 5% | 31 | 4% | even |
| Data & AI | 83 | 4% | 99 | 11% | Genesys Cloud |
| Administration & office | 75 | 4% | 14 | 2% | Genesys |
| General management & consulting | 37 | 2% | 11 | 1% | even |
| Finance & accounting | 26 | 1% | 12 | 1% | even |
| Business development & strategy | 9 | 0% | 2 | 0% | even |
| Quality, safety & environment | 8 | 0% | 2 | 0% | even |
| Human resources | 7 | 0% | 9 | 1% | even |
| Legal, compliance & risk | 6 | 0% | 4 | 0% | even |
| Education & training | 5 | 0% | 1 | 0% | even |
| healthcare clinical | 5 | 0% | – | – | outside top 12 |
| logistics warehouse and transport | 5 | 0% | – | – | outside top 12 |
| Marketing & communications | 5 | 0% | 7 | 1% | even |
| construction and civil | 4 | 0% | 1 | 0% | even |
| Design & UX | 4 | 0% | 5 | 1% | even |
| hospitality and food service | 2 | 0% | 3 | 0% | even |
| Unclassified | 2 | 0% | 3 | 0% | even |
| research and science | 1 | 0% | – | – | outside top 12 |
| skilled trades and field service | 1 | 0% | – | – | outside top 12 |
| social care and community | 1 | 0% | 3 | 0% | even |
| Travel, leisure & events | 1 | 0% | 1 | 0% | even |
| facilities cleaning and security | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Genesys →
Companies using Genesys Cloud →
contact center ccaas ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Genesys Cloud is named by 141 companies in job postings and Genesys by 445; 117 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/genesys-vs-genesys-cloud)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Genesys vs Genesys Cloud: questions
Which is more used, Genesys or Genesys Cloud?
By companies naming it in their own job postings, Genesys (445) over Genesys Cloud (141). By website-and-DNS footprint, Genesys Cloud (0 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Genesys?
25% of Genesys companies have 2 to 200 employees, against 19% for Genesys Cloud. 53% of Genesys companies have over 1,000 employees, against 55% for Genesys Cloud.
Do companies run both?
117 companies name both in their postings, usually Genesys in marketing and Genesys Cloud in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
Get either list your way
The same data as a search, over MCP and the API, as bulk files, or pushed to you as it changes.
Every company on either tool,
with the person who owns it
Filter on Genesys or Genesys Cloud, and get 1,000 records free.