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Amazon Connect VS Five9_
As of 4 November 2026, Five9 is named by 260 companies and Amazon Connect by 214; Amazon Connect skews to companies under 200 people (27% vs 31%), Five9 to companies over 1,000 (38% vs 47%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Amazon Connect's script and mail records show on hundreds of thousands of small sites, Five9 rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Amazon Connect: 2–200 employees
- 27%
- Five9: 2–200 employees
- 31%
- Amazon Connect: 1,000+ employees
- 47%
- Five9: 1,000+ employees
- 38%
- Postings per company, 90 days
- 5.5 · 2.5
- Website or DNS footprint
- 0 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Amazon Connect | share | Five9 | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 8 | 4% | 7 | 3% | even |
| 2-10 employees | 8 | 4% | 16 | 6% | Five9 |
| 11-50 employees | 17 | 8% | 20 | 8% | even |
| 51-200 employees | 33 | 15% | 44 | 17% | even |
| 201-500 employees | 29 | 14% | 43 | 17% | Five9 |
| 501-1000 employees | 19 | 9% | 31 | 12% | Five9 |
| 1001-5000 employees | 41 | 19% | 49 | 19% | even |
| 5001-10000 employees | 11 | 5% | 18 | 7% | even |
| 10,001+ employees | 48 | 22% | 32 | 12% | Amazon Connect |
| Segment | Amazon Connect | share | Five9 | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 89 | 42% | 78 | 30% | Amazon Connect |
| Business & finance services | 63 | 29% | 75 | 29% | even |
| Manufacturing & industry | 10 | 5% | 14 | 5% | even |
| Consumer services & leisure | 8 | 4% | 7 | 3% | even |
| Transport, logistics & rental | 8 | 4% | – | – | outside top 12 |
| Media & content | 6 | 3% | 9 | 3% | even |
| Utilities & infrastructure | 6 | 3% | 6 | 2% | even |
| Health care | 5 | 2% | 28 | 11% | Five9 |
| Hospitality & travel | 5 | 2% | 4 | 2% | even |
| Automotive | 4 | 2% | 10 | 4% | even |
| Public, community & associations | 4 | 2% | 7 | 3% | even |
| Commerce & trade | 3 | 1% | 5 | 2% | even |
| Property & construction | – | – | 14 | 5% | outside top 12 |
| Segment | Amazon Connect | share | Five9 | share | Leans |
|---|---|---|---|---|---|
| United States | 140 | 65% | 211 | 81% | Five9 |
| United Kingdom | 24 | 11% | 13 | 5% | Amazon Connect |
| Canada | 9 | 4% | 8 | 3% | even |
| France | 6 | 3% | 1 | 0% | Amazon Connect |
| India | 5 | 2% | 2 | 1% | even |
| Australia | 4 | 2% | 2 | 1% | even |
| Ireland | 2 | 1% | – | – | outside top 12 |
| Mexico | 2 | 1% | – | – | outside top 12 |
| South Africa | 2 | 1% | – | – | outside top 12 |
| Brazil | 1 | 0% | 2 | 1% | even |
| Colombia | 1 | 0% | – | – | outside top 12 |
| Germany | 1 | 0% | 1 | 0% | even |
| Spain | – | – | 2 | 1% | outside top 12 |
| United Arab Emirates | – | – | 1 | 0% | outside top 12 |
| BA | – | – | 1 | 0% | outside top 12 |
| MY | – | – | 1 | 0% | outside top 12 |
| Segment | Amazon Connect | share | Five9 | share | Leans |
|---|---|---|---|---|---|
| Software engineering | 324 | 23% | 74 | 10% | Amazon Connect |
| IT operations & business systems | 218 | 16% | 94 | 12% | Amazon Connect |
| Data & AI | 128 | 9% | 9 | 1% | Amazon Connect |
| Customer service & success | 125 | 9% | 136 | 18% | Five9 |
| Product, program & project management | 96 | 7% | 27 | 4% | Amazon Connect |
| Sales | 70 | 5% | 90 | 12% | Five9 |
| General management & consulting | 18 | 1% | 13 | 2% | even |
| Unclassified | 10 | 1% | 4 | 1% | even |
| Administration & office | 8 | 1% | 50 | 7% | Five9 |
| Engineering (non-software) | 8 | 1% | 5 | 1% | even |
| Business development & strategy | 7 | 1% | 3 | 0% | even |
| Marketing & communications | 6 | 0% | 6 | 1% | even |
| Finance & accounting | 5 | 0% | 12 | 2% | even |
| Quality, safety & environment | 3 | 0% | 13 | 2% | even |
| Design & UX | 2 | 0% | – | – | outside top 12 |
| Human resources | 2 | 0% | 2 | 0% | even |
| construction and civil | 1 | 0% | 1 | 0% | even |
| research and science | 1 | 0% | – | – | outside top 12 |
| Retail & store operations | 1 | 0% | 3 | 0% | even |
| skilled trades and field service | 1 | 0% | 1 | 0% | even |
| healthcare clinical | – | – | 12 | 2% | outside top 12 |
| Legal, compliance & risk | – | – | 5 | 1% | outside top 12 |
| Education & training | – | – | 3 | 0% | outside top 12 |
| logistics warehouse and transport | – | – | 3 | 0% | outside top 12 |
| healthcare support and caregiving | – | – | 1 | 0% | outside top 12 |
| social care and community | – | – | 1 | 0% | outside top 12 |
| Travel, leisure & events | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Amazon Connect →
Companies using Five9 →
contact center ccaas ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Five9 is named by 260 companies in job postings and Amazon Connect by 214; 98 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/amazon-connect-vs-five9)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Amazon Connect vs Five9: questions
Which is more used, Amazon Connect or Five9?
By companies naming it in their own job postings, Five9 (260) over Amazon Connect (214). By website-and-DNS footprint, Five9 (0 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Amazon Connect?
27% of Amazon Connect companies have 2 to 200 employees, against 31% for Five9. 47% of Amazon Connect companies have over 1,000 employees, against 38% for Five9.
Do companies run both?
98 companies name both in their postings, usually Amazon Connect in marketing and Five9 in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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