Freshservice VS ServiceNow Service Portal
As of 30 October 2026, ServiceNow Service Portal is named by 105 companies and Freshservice by 277; Freshservice skews to companies under 200 people (26% vs 23%), ServiceNow Service Portal to companies over 1,000 (56% vs 35%).
As of 30 October 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Freshservice's script and mail records show on hundreds of thousands of small sites, ServiceNow Service Portal rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Freshservice: 2–200 employees
- 26%
- ServiceNow Service Portal: 2–200 employees
- 23%
- Freshservice: 1,000+ employees
- 35%
- ServiceNow Service Portal: 1,000+ employees
- 56%
- Postings per company, 90 days
- 1.8 · 4.1
- Website or DNS footprint
- 5,877 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Freshservice | share | ServiceNow Service Portal | share | Leans |
|---|---|---|---|---|---|
| 2-10 employees | 13 | 5% | 5 | 5% | even |
| 11-50 employees | 16 | 6% | 6 | 6% | even |
| 51-200 employees | 44 | 16% | 13 | 12% | Freshservice |
| 201-500 employees | 63 | 23% | 9 | 9% | Freshservice |
| 501-1000 employees | 43 | 16% | 12 | 11% | Freshservice |
| 1001-5000 employees | 66 | 24% | 24 | 23% | even |
| 5001-10000 employees | 17 | 6% | 9 | 9% | ServiceNow Service Portal |
| 10,001+ employees | 15 | 5% | 26 | 25% | ServiceNow Service Portal |
| Self-employed | – | – | 1 | 1% | outside top 12 |
| Segment | Freshservice | share | ServiceNow Service Portal | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 69 | 25% | 37 | 35% | ServiceNow Service Portal |
| Manufacturing & industry | 47 | 17% | 17 | 16% | even |
| Business & finance services | 45 | 16% | 29 | 28% | ServiceNow Service Portal |
| Property & construction | 26 | 9% | 2 | 2% | Freshservice |
| Commerce & trade | 18 | 6% | 1 | 1% | Freshservice |
| Health care | 17 | 6% | 2 | 2% | Freshservice |
| Public, community & associations | 11 | 4% | 5 | 5% | even |
| Automotive | 9 | 3% | 4 | 4% | even |
| Consumer services & leisure | 9 | 3% | – | – | outside top 12 |
| Media & content | 8 | 3% | 2 | 2% | even |
| Utilities & infrastructure | 8 | 3% | 5 | 5% | even |
| Hospitality & travel | 5 | 2% | 1 | 1% | even |
| Segment | Freshservice | share | ServiceNow Service Portal | share | Leans |
|---|---|---|---|---|---|
| United States | 195 | 70% | 63 | 60% | Freshservice |
| United Kingdom | 26 | 9% | 13 | 12% | ServiceNow Service Portal |
| Australia | 10 | 4% | 4 | 4% | even |
| Canada | 9 | 3% | 4 | 4% | even |
| Germany | 8 | 3% | 4 | 4% | even |
| Netherlands | 6 | 2% | – | – | outside top 12 |
| Singapore | 3 | 1% | 3 | 3% | even |
| Denmark | 2 | 1% | – | – | outside top 12 |
| France | 2 | 1% | 3 | 3% | ServiceNow Service Portal |
| India | 2 | 1% | 2 | 2% | even |
| United Arab Emirates | 1 | 0% | – | – | outside top 12 |
| AF | 1 | 0% | – | – | outside top 12 |
| Finland | – | – | 2 | 2% | outside top 12 |
| Belgium | – | – | 1 | 1% | outside top 12 |
| Brazil | – | – | 1 | 1% | outside top 12 |
| Spain | – | – | 1 | 1% | outside top 12 |
| Segment | Freshservice | share | ServiceNow Service Portal | share | Leans |
|---|---|---|---|---|---|
| IT operations & business systems | 373 | 60% | 150 | 27% | Freshservice |
| Customer service & success | 32 | 5% | 7 | 1% | Freshservice |
| Human resources | 16 | 3% | 4 | 1% | even |
| Sales | 14 | 2% | 4 | 1% | even |
| Software engineering | 14 | 2% | 300 | 54% | ServiceNow Service Portal |
| Administration & office | 10 | 2% | – | – | outside top 12 |
| Product, program & project management | 10 | 2% | 11 | 2% | even |
| Engineering (non-software) | 8 | 1% | – | – | outside top 12 |
| Facilities cleaning and security | 7 | 1% | – | – | outside top 12 |
| Data & AI | 5 | 1% | – | – | outside top 12 |
| Finance & accounting | 5 | 1% | – | – | outside top 12 |
| General management & consulting | 4 | 1% | 2 | 0% | even |
| Skilled trades and field service | – | – | 8 | 1% | outside top 12 |
| Design & UX | – | – | 5 | 1% | outside top 12 |
| Unclassified | – | – | 3 | 1% | outside top 12 |
The companies behind each column
Companies using Freshservice →
Companies using ServiceNow Service Portal →
itsm service desk ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
ServiceNow Service Portal is named by 105 companies in job postings and Freshservice by 277; 0 name both. (Breaknorm, 30 October 2026, https://breaknorm.co/compare/freshservice-vs-servicenow-service-portal)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Freshservice vs ServiceNow Service Portal: questions
Which is more used, Freshservice or ServiceNow Service Portal?
By companies naming it in their own job postings, Freshservice (277) over ServiceNow Service Portal (105). By website-and-DNS footprint, Freshservice (5,877 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Freshservice?
26% of Freshservice companies have 2 to 200 employees, against 23% for ServiceNow Service Portal. 35% of Freshservice companies have over 1,000 employees, against 56% for ServiceNow Service Portal.
Do companies run both?
0 companies name both in their postings, usually Freshservice in marketing and ServiceNow Service Portal in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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with the person who owns it
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