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itsm service desk, ranked by real usage_

As of 4 November 2026, ServiceNow leads itsm service desk with 4,528 companies naming it in job postings, ahead of Jira Service Management at 1,059.

As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.

Leader
ServiceNow · 4,528
Runner-up
Jira Service Management · 1,059
Most hiring, 90 days
ServiceNow
Highest postings per company
CA Service Desk Manager
Catalogue
T-1.0.1-prov
8,564companies across the category
53%of them on ServiceNow
42,566postings naming a itsm service desk in 90 days
25tools with enough evidence to rank
02 — Ranking

Every itsm service desk we can measure

Companies naming the tool, and postings naming it in the last 90 days. Bars are relative to the leader.

#ToolCompaniescompaniesPostings, 90 dayspostingsper company
1
ServiceNowServiceNow
4,528
30,8566.8
2
Jira Service ManagementAtlassian
1,059
1,9801.9
3
BMC RemedyBMC
452
1,4423.2
4
FreshserviceFreshworks
383
5541.4
5
ServiceNow ITOMServiceNow
375
1,8194.9
6
ServiceNow HR Service DeliveryServiceNow
254
1,1514.5
7
ServiceNow MID ServerServiceNow
195
7013.6
8
GLPITeclib'
162
2921.8
9
ServiceNow ITSMServiceNow
161
8535.3
10
ServiceNow Service MappingServiceNow
145
4673.2
11
ServiceNow Service PortalServiceNow
143
4783.3
12
Glide APIServiceNow
131
4443.4
13
TOPdeskTOPdesk
116
3342.9
14
HaloITSMHalo
98
1942.0
15
BMC HelixBMC
71
2513.5
16
TeamDynamixTeamDynamix
45
1142.5
17
CherwellIvanti
43
902.1
18
EasyVistaEasyVista
38
922.4
19
Ivanti HEATIvanti
37
611.6
20
Matrix42Matrix42
37
691.9
21
ServiceNow GlideScriptServiceNow
22
833.8
22
SysAidSysAid
21
422.0
23
HP Service ManagerOpenText
19
522.7
24
assystAxios Systems
17
261.5
25
CA Service Desk ManagerBroadcom
12
12110.1
03 — Head to head

Compare two tools

Same data, two columns: who chooses which by size, industry and country.

ServiceNow vs Jira Service Management4,528 · 1,059ServiceNow vs BMC Remedy4,528 · 452ServiceNow vs Freshservice4,528 · 383ServiceNow vs ServiceNow ITOM4,528 · 375ServiceNow vs ServiceNow HR Service Delivery4,528 · 254Jira Service Management vs BMC Remedy1,059 · 452Jira Service Management vs Freshservice1,059 · 383Jira Service Management vs ServiceNow ITOM1,059 · 375Jira Service Management vs ServiceNow HR Service Delivery1,059 · 254BMC Remedy vs Freshservice452 · 383BMC Remedy vs ServiceNow ITOM452 · 375BMC Remedy vs ServiceNow HR Service Delivery452 · 254Freshservice vs ServiceNow ITOM383 · 375Freshservice vs ServiceNow HR Service Delivery383 · 254ServiceNow ITOM vs ServiceNow HR Service Delivery375 · 254
Cite this

Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.

ServiceNow leads itsm service desk with 4,528 companies naming it in job postings, ahead of Jira Service Management at 1,059. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/category/itsm-service-desk)
How we know

Read from the source, not self-reported

Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →

  • CatalogueBreaknorm technology catalogue T-1.0.1-prov: 6,296 tools with vendor and category, editions folded into their parent.
  • CompaniesCompanies whose own postings name the tool as the team's system, any confidence. Candidate wish-lists excluded.
  • 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
  • Not countedTools used by teams that do not post jobs, and companies without a career site we can read.
FAQ

itsm service desk: questions

How is this ranking made?

By the number of companies whose own job postings name the tool as the team's system, from the Breaknorm technology catalogue (version T-1.0.1-prov). No vendor paid for a position and no editor chose the order.

Why is this different from review-site rankings?

Review sites rank by reviews collected. This ranks by companies hiring people to work in the tool, which is closer to seats in use. It under-counts tools used by teams that rarely post jobs.

What about product editions?

Editions and sub-products () are counted under the parent so no company is counted twice.

Can I get the companies behind a number?

Yes: click a tool, see the first 20, and sign up for the full list with verified e-mails. Counting is free.

Companies and people

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