Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEBMC Remedy VS ServiceNow ITOM_
As of 4 November 2026, ServiceNow ITOM is named by 375 companies and BMC Remedy by 452; BMC Remedy skews to companies under 200 people (34% vs 25%), ServiceNow ITOM to companies over 1,000 (57% vs 40%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: BMC Remedy's script and mail records show on hundreds of thousands of small sites, ServiceNow ITOM rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- BMC Remedy: 2–200 employees
- 34%
- ServiceNow ITOM: 2–200 employees
- 25%
- BMC Remedy: 1,000+ employees
- 40%
- ServiceNow ITOM: 1,000+ employees
- 57%
- Postings per company, 90 days
- 3.2 · 4.9
- Website or DNS footprint
- 0 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | BMC Remedy | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 5 | 1% | 3 | 1% | even |
| 2-10 employees | 22 | 5% | 27 | 7% | ServiceNow ITOM |
| 11-50 employees | 44 | 10% | 29 | 8% | BMC Remedy |
| 51-200 employees | 88 | 19% | 37 | 10% | BMC Remedy |
| 201-500 employees | 57 | 13% | 33 | 9% | BMC Remedy |
| 501-1000 employees | 53 | 12% | 34 | 9% | BMC Remedy |
| 1001-5000 employees | 72 | 16% | 74 | 20% | ServiceNow ITOM |
| 5001-10000 employees | 28 | 6% | 35 | 9% | ServiceNow ITOM |
| 10,001+ employees | 83 | 18% | 103 | 27% | ServiceNow ITOM |
| Segment | BMC Remedy | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 236 | 52% | 131 | 35% | BMC Remedy |
| Business & finance services | 87 | 19% | 98 | 26% | ServiceNow ITOM |
| Manufacturing & industry | 32 | 7% | 53 | 14% | ServiceNow ITOM |
| Utilities & infrastructure | 23 | 5% | 20 | 5% | even |
| Health care | 13 | 3% | 11 | 3% | even |
| Media & content | 12 | 3% | 11 | 3% | even |
| Commerce & trade | 11 | 2% | 13 | 3% | even |
| Public, community & associations | 10 | 2% | 11 | 3% | even |
| Property & construction | 10 | 2% | – | – | outside top 12 |
| Consumer services & leisure | 8 | 2% | 6 | 2% | even |
| Hospitality & travel | 7 | 2% | 3 | 1% | even |
| Automotive | 2 | 0% | 8 | 2% | even |
| Transport, logistics & rental | – | – | 6 | 2% | outside top 12 |
| Segment | BMC Remedy | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| United States | 287 | 63% | 223 | 59% | BMC Remedy |
| United Kingdom | 32 | 7% | 26 | 7% | even |
| Canada | 18 | 4% | 11 | 3% | even |
| France | 16 | 4% | 8 | 2% | even |
| India | 9 | 2% | 12 | 3% | even |
| Spain | 8 | 2% | – | – | outside top 12 |
| Germany | 7 | 2% | 16 | 4% | ServiceNow ITOM |
| Brazil | 5 | 1% | 4 | 1% | even |
| Australia | 3 | 1% | 7 | 2% | even |
| EG | 3 | 1% | – | – | outside top 12 |
| Italy | 3 | 1% | – | – | outside top 12 |
| Mexico | 3 | 1% | – | – | outside top 12 |
| Netherlands | – | – | 6 | 2% | outside top 12 |
| Switzerland | – | – | 5 | 1% | outside top 12 |
| Singapore | – | – | 5 | 1% | outside top 12 |
| Japan | – | – | 3 | 1% | outside top 12 |
| Segment | BMC Remedy | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| IT operations & business systems | 1,042 | 49% | 798 | 35% | BMC Remedy |
| Software engineering | 138 | 6% | 885 | 38% | ServiceNow ITOM |
| Customer service & success | 107 | 5% | 4 | 0% | BMC Remedy |
| Product, program & project management | 56 | 3% | 76 | 3% | even |
| Engineering (non-software) | 48 | 2% | 54 | 2% | even |
| social care and community | 45 | 2% | – | – | outside top 12 |
| skilled trades and field service | 36 | 2% | – | – | outside top 12 |
| Data & AI | 35 | 2% | 69 | 3% | even |
| General management & consulting | 27 | 1% | 8 | 0% | even |
| Administration & office | 21 | 1% | 4 | 0% | even |
| Finance & accounting | 15 | 1% | – | – | outside top 12 |
| logistics warehouse and transport | 15 | 1% | – | – | outside top 12 |
| Sales | 15 | 1% | 57 | 2% | even |
| Education & training | 7 | 0% | 1 | 0% | even |
| facilities cleaning and security | 7 | 0% | – | – | outside top 12 |
| arts media and entertainment | 6 | 0% | – | – | outside top 12 |
| Quality, safety & environment | 6 | 0% | – | – | outside top 12 |
| healthcare clinical | 5 | 0% | – | – | outside top 12 |
| hospitality and food service | 5 | 0% | – | – | outside top 12 |
| Legal, compliance & risk | 4 | 0% | 1 | 0% | even |
| Unclassified | 4 | 0% | 7 | 0% | even |
| Business development & strategy | 3 | 0% | 7 | 0% | even |
| construction and civil | 3 | 0% | 2 | 0% | even |
| healthcare support and caregiving | 2 | 0% | – | – | outside top 12 |
| Human resources | 2 | 0% | 1 | 0% | even |
| manufacturing and production | 2 | 0% | – | – | outside top 12 |
| real estate and property | 2 | 0% | – | – | outside top 12 |
| Design & UX | 1 | 0% | – | – | outside top 12 |
| Marketing & communications | 1 | 0% | 1 | 0% | even |
| procurement and purchasing | 1 | 0% | – | – | outside top 12 |
The companies behind each column
Companies using BMC Remedy →
Companies using ServiceNow ITOM →
itsm service desk ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
ServiceNow ITOM is named by 375 companies in job postings and BMC Remedy by 452; 0 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/bmc-remedy-vs-servicenow-itom)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
BMC Remedy vs ServiceNow ITOM: questions
Which is more used, BMC Remedy or ServiceNow ITOM?
By companies naming it in their own job postings, BMC Remedy (452) over ServiceNow ITOM (375). By website-and-DNS footprint, ServiceNow ITOM (0 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses BMC Remedy?
34% of BMC Remedy companies have 2 to 200 employees, against 25% for ServiceNow ITOM. 40% of BMC Remedy companies have over 1,000 employees, against 57% for ServiceNow ITOM.
Do companies run both?
0 companies name both in their postings, usually BMC Remedy in marketing and ServiceNow ITOM in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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