Tools · itsm service desk

Companies using ServiceNow ITOM_

As of 4 November 2026, 375 companies name ServiceNow ITOM in their own job postings; it leaves no trace on websites or in DNS.

As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.

Largest market
–
Companies with 51+ staff
–
Top industry
–
Team that names it most
Software engineering · 885 postings
Hiring on it, last 30 days
505 companies
Most often alongside
ServiceNow · 729 companies
375companies show ServiceNow ITOM, all sources
0on their website or in DNS records
375name it in their own job postings
1,819postings naming ServiceNow ITOM, last 90 days
02 — Two ways we see a tool

Where ServiceNow ITOM shows up

Each population is counted on its own. We never add them up without saying so, because they answer different questions.

Website and DNS footprint0

Companies whose own pages load ServiceNow ITOM's scripts or embeds, or whose domain's mail and hosting records (SPF, DKIM, MX, CNAME) point at ServiceNow ITOM. From our crawl of 41.5M company websites and the DNS sweep behind it. Reach: the tool is in the building.

Job postings375

Companies whose own postings say the team works in ServiceNow ITOM. Read hourly from ~70 applicant tracking systems, with the function, a quote and a date. Intent: the team that runs it is hiring.

Both0

Companies in the footprint whose postings also name ServiceNow ITOM. The rest of the posting population (375) runs ServiceNow ITOM without a public trace on the site or in DNS, which is where job data earns its place.

03 — Who uses it

Companies on ServiceNow ITOM

Companies with 201+ employees and high-confidence evidence in their own postings; job boards and portals left out.

Bank OZKRetail & commercial banks · Little Rock, United States1001-5000 employeesL3HarrisDefence systems manufacturers · Melbourne, United States10,001+ employeesSandozPharmaceutical manufacturers · United States10,001+ employeesBank ABCRetail & commercial banks · DZ1001-5000 employeesCrown Equipment CorporationCrane & hoist manufacturers · 10,001+ employeesTakedaPharmaceutical manufacturers · Nihombashihoncho, Japan10,001+ employeesScotiabankRetail & commercial banks · Canada10,001+ employeesHollister IncorporatedMedical device manufacturers · Libertyville, United States1001-5000 employeesSignifyLED luminaire manufacturers · Eindhoven, Netherlands10,001+ employeesEdwards LifesciencesMedical device manufacturers · Irvine, United States10,001+ employeesMasdarRenewable energy project developers · Atambua, United Arab Emirates501-1000 employeesFootlockerFootwear webshops · United States10,001+ employeesKwik Trip, Inc.Convenience stores & kiosks · 10,001+ employeesEbenezer Senior LivingAssisted & independent living communities · Metro, United States1001-5000 employeesAthoraInsurance companies underwriters · Wiesbaden, United States1001-5000 employeesChoctaw Nation of OklahomaGovernment agencies & ministries · Durant, United States10,001+ employeesSouthern Glazer's Wine & SpiritsBeverage wholesalers · Miami, United States10,001+ employeesWakeMedGeneral hospitals · Bern 65, United States5001-10000 employeesAmeriprise FinancialIndependent financial advisers · Minneapolis, United States5001-10000 employeesMSDPharmaceutical manufacturers · Rahway, United States10,001+ employees
375 companies show ServiceNow ITOM; 0 of them have over 1,000 employees.

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06 — Job-posting evidence

Who runs ServiceNow ITOM inside the company

The 375 companies whose postings name ServiceNow ITOM: by country, size and the function of the role. The second number in the function table is companies.

Postings by function
postings · companies
Software engineering
885 · 399
IT operations & business systems
798 · 352
Product, program & project management
76 · 57
Data & AI
69 · 20
Sales
57 · 23
Engineering (non-software)
54 · 10
General management & consulting
8 · 7
Business development & strategy
7 · 4
Unclassified
7 · 5
Administration & office
4 · 3
Posting companies by country
companiesshare
United States
22359%
United Kingdom
267%
Germany
164%
India
123%
Canada
113%
France
82%
Australia
72%
Netherlands
62%
Switzerland
51%
Singapore
51%
Brazil
41%
Japan
31%
Posting companies by size
companiesshare
Self-employed
31%
2-10 employees
277%
11-50 employees
298%
51-200 employees
3710%
201-500 employees
339%
501-1000 employees
349%
1001-5000 employees
7420%
5001-10000 employees
359%
10,001+ employees
10327%
Hiring on it right now
postings
Postings, last 30 days
1,298
Postings, last 90 days
1,819
All open postings
2,310

505 companies opened a role that names ServiceNow ITOM in the last 30 days. A hiring team that names its tools is the moment to write to the person who owns the stack.

07 — Named alongside

What ServiceNow ITOM teams also ask for

Tools named in the same postings as ServiceNow ITOM. Office software is left out.

08 — itsm service desk

ServiceNow ITOM against the rest of its category

Ranked by companies naming each tool in postings. Whole category →

Cite this

Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.

375 companies name ServiceNow ITOM in their own job postings; it leaves no trace on websites or in DNS, so the posting layer is the whole picture. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/servicenow-itom)
How we know

Read from the source, not self-reported

Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →

  • Website codeScripts, tags and embeds found on the company's own pages in our crawl of 41.5M sites. A tool counts once per company.
  • DNS recordsSPF includes, DKIM selectors, MX and CNAME records of the company's domain that point at ServiceNow ITOM or another vendor. Swept in cycles; dedicated mail-provider and hosting facets open once coverage passes 80% per country.
  • Job postingsRead hourly from the applicant tracking systems behind company career sites. A tool counts when the employer's own text names it as the team's system; candidate wish-lists and apply boilerplate are excluded. Confidence low, medium or high per company.
  • Sending infrastructureCold-e-mail sending domains are look-alike domains on a provider's infrastructure (DNS records, certificate logs) that redirect to the company. Absence is not evidence: only companies with a found sending domain are counted.
  • CompaniesCountry, size and industry come from the company profile we build from its website; headcount from LinkedIn where known, otherwise estimated. Job boards, portals and aggregators are kept out of lists.
FAQ

ServiceNow ITOM data: questions

How many companies use ServiceNow ITOM?

375 as of 4 November 2026: 0 carry ServiceNow ITOM on their website or in their DNS records and 375 name it in their own job postings; 0 show up in both. We keep the two counts apart because they measure different things.

What does "website or DNS" mean?

Our crawler finds ServiceNow ITOM's scripts, embeds and tags on the company's own pages, and our DNS sweep reads the domain's mail and hosting records (SPF includes, DKIM selectors, MX, CNAMEs) that point at ServiceNow ITOM. Either one puts the company in the footprint. The sweep is still running, so this number grows week by week.

Why is the job-posting number so much smaller?

A posting only names a tool when the team that will use it is hiring and chooses to say so. That makes it a smaller but stronger signal: it tells you which team runs ServiceNow ITOM, with a quote and a date. The footprint tells you reach.

How fresh is this?

Career sites are read hourly, websites are re-crawled on a rolling schedule and DNS is re-swept in cycles. The date at the top is when these counts were computed.

Can I get the list?

Yes. The first 20 are on this page; the full 375 with verified e-mails and a weekly feed of new ServiceNow ITOM users is in the product. Counting is free.

Companies and people

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