Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEBMC Remedy VS Freshservice_
As of 4 November 2026, Freshservice is named by 383 companies and BMC Remedy by 452; BMC Remedy skews to companies under 200 people (34% vs 27%), Freshservice to companies over 1,000 (35% vs 40%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: BMC Remedy's script and mail records show on hundreds of thousands of small sites, Freshservice rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- BMC Remedy: 2–200 employees
- 34%
- Freshservice: 2–200 employees
- 27%
- BMC Remedy: 1,000+ employees
- 40%
- Freshservice: 1,000+ employees
- 35%
- Postings per company, 90 days
- 3.2 · 1.4
- Website or DNS footprint
- 0 · 5,914
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | BMC Remedy | share | Freshservice | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 5 | 1% | – | – | outside top 12 |
| 2-10 employees | 22 | 5% | 17 | 4% | even |
| 11-50 employees | 44 | 10% | 28 | 7% | BMC Remedy |
| 51-200 employees | 88 | 19% | 60 | 16% | BMC Remedy |
| 201-500 employees | 57 | 13% | 86 | 22% | Freshservice |
| 501-1000 employees | 53 | 12% | 59 | 15% | Freshservice |
| 1001-5000 employees | 72 | 16% | 87 | 23% | Freshservice |
| 5001-10000 employees | 28 | 6% | 29 | 8% | even |
| 10,001+ employees | 83 | 18% | 17 | 4% | BMC Remedy |
| Segment | BMC Remedy | share | Freshservice | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 236 | 52% | 101 | 26% | BMC Remedy |
| Business & finance services | 87 | 19% | 68 | 18% | even |
| Manufacturing & industry | 32 | 7% | 54 | 14% | Freshservice |
| Utilities & infrastructure | 23 | 5% | – | – | outside top 12 |
| Health care | 13 | 3% | 21 | 5% | Freshservice |
| Media & content | 12 | 3% | 10 | 3% | even |
| Commerce & trade | 11 | 2% | 28 | 7% | Freshservice |
| Public, community & associations | 10 | 2% | 14 | 4% | even |
| Property & construction | 10 | 2% | 33 | 9% | Freshservice |
| Consumer services & leisure | 8 | 2% | 14 | 4% | even |
| Hospitality & travel | 7 | 2% | 10 | 3% | even |
| Automotive | 2 | 0% | 13 | 3% | Freshservice |
| Transport, logistics & rental | – | – | 8 | 2% | outside top 12 |
| Segment | BMC Remedy | share | Freshservice | share | Leans |
|---|---|---|---|---|---|
| United States | 287 | 63% | 247 | 64% | even |
| United Kingdom | 32 | 7% | 34 | 9% | even |
| Canada | 18 | 4% | 15 | 4% | even |
| France | 16 | 4% | 4 | 1% | BMC Remedy |
| India | 9 | 2% | 4 | 1% | even |
| Spain | 8 | 2% | – | – | outside top 12 |
| Germany | 7 | 2% | 10 | 3% | even |
| Brazil | 5 | 1% | 5 | 1% | even |
| Australia | 3 | 1% | 14 | 4% | Freshservice |
| EG | 3 | 1% | – | – | outside top 12 |
| Italy | 3 | 1% | – | – | outside top 12 |
| Mexico | 3 | 1% | – | – | outside top 12 |
| Netherlands | – | – | 6 | 2% | outside top 12 |
| PH | – | – | 3 | 1% | outside top 12 |
| Singapore | – | – | 3 | 1% | outside top 12 |
| United Arab Emirates | – | – | 2 | 1% | outside top 12 |
| Segment | BMC Remedy | share | Freshservice | share | Leans |
|---|---|---|---|---|---|
| IT operations & business systems | 1,042 | 49% | 420 | 61% | Freshservice |
| Software engineering | 138 | 6% | 21 | 3% | BMC Remedy |
| Customer service & success | 107 | 5% | 29 | 4% | even |
| Product, program & project management | 56 | 3% | 15 | 2% | even |
| Engineering (non-software) | 48 | 2% | 9 | 1% | even |
| social care and community | 45 | 2% | – | – | outside top 12 |
| skilled trades and field service | 36 | 2% | 6 | 1% | even |
| Data & AI | 35 | 2% | 6 | 1% | even |
| General management & consulting | 27 | 1% | 4 | 1% | even |
| Administration & office | 21 | 1% | 10 | 1% | even |
| Finance & accounting | 15 | 1% | 6 | 1% | even |
| logistics warehouse and transport | 15 | 1% | 7 | 1% | even |
| Sales | 15 | 1% | 15 | 2% | even |
| Education & training | 7 | 0% | 1 | 0% | even |
| facilities cleaning and security | 7 | 0% | 6 | 1% | even |
| arts media and entertainment | 6 | 0% | 1 | 0% | even |
| Quality, safety & environment | 6 | 0% | – | – | outside top 12 |
| healthcare clinical | 5 | 0% | – | – | outside top 12 |
| hospitality and food service | 5 | 0% | – | – | outside top 12 |
| Legal, compliance & risk | 4 | 0% | 3 | 0% | even |
| Unclassified | 4 | 0% | – | – | outside top 12 |
| Business development & strategy | 3 | 0% | – | – | outside top 12 |
| construction and civil | 3 | 0% | – | – | outside top 12 |
| healthcare support and caregiving | 2 | 0% | 1 | 0% | even |
| Human resources | 2 | 0% | 16 | 2% | Freshservice |
| manufacturing and production | 2 | 0% | – | – | outside top 12 |
| real estate and property | 2 | 0% | – | – | outside top 12 |
| Design & UX | 1 | 0% | – | – | outside top 12 |
| Marketing & communications | 1 | 0% | 3 | 0% | even |
| procurement and purchasing | 1 | 0% | – | – | outside top 12 |
| research and science | – | – | 1 | 0% | outside top 12 |
| Travel, leisure & events | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using BMC Remedy →
Companies using Freshservice →
itsm service desk ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Freshservice is named by 383 companies in job postings and BMC Remedy by 452; 0 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/bmc-remedy-vs-freshservice)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
BMC Remedy vs Freshservice: questions
Which is more used, BMC Remedy or Freshservice?
By companies naming it in their own job postings, BMC Remedy (452) over Freshservice (383). By website-and-DNS footprint, Freshservice (5,914 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses BMC Remedy?
34% of BMC Remedy companies have 2 to 200 employees, against 27% for Freshservice. 40% of BMC Remedy companies have over 1,000 employees, against 35% for Freshservice.
Do companies run both?
0 companies name both in their postings, usually BMC Remedy in marketing and Freshservice in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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