Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEFreshservice VS Jira Service Management_
As of 4 November 2026, Jira Service Management is named by 1,059 companies and Freshservice by 383; Freshservice skews to companies under 200 people (27% vs 36%), Jira Service Management to companies over 1,000 (32% vs 35%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Freshservice's script and mail records show on hundreds of thousands of small sites, Jira Service Management rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Freshservice: 2–200 employees
- 27%
- Jira Service Management: 2–200 employees
- 36%
- Freshservice: 1,000+ employees
- 35%
- Jira Service Management: 1,000+ employees
- 32%
- Postings per company, 90 days
- 1.4 · 1.9
- Website or DNS footprint
- 5,914 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Freshservice | share | Jira Service Management | share | Leans |
|---|---|---|---|---|---|
| 2-10 employees | 17 | 4% | 62 | 6% | even |
| 11-50 employees | 28 | 7% | 84 | 8% | even |
| 51-200 employees | 60 | 16% | 239 | 23% | Jira Service Management |
| 201-500 employees | 86 | 22% | 174 | 16% | Freshservice |
| 501-1000 employees | 59 | 15% | 144 | 14% | even |
| 1001-5000 employees | 87 | 23% | 225 | 21% | even |
| 5001-10000 employees | 29 | 8% | 51 | 5% | Freshservice |
| 10,001+ employees | 17 | 4% | 65 | 6% | even |
| Self-employed | – | – | 15 | 1% | outside top 12 |
| Segment | Freshservice | share | Jira Service Management | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 101 | 26% | 438 | 41% | Jira Service Management |
| Business & finance services | 68 | 18% | 235 | 22% | Jira Service Management |
| Manufacturing & industry | 54 | 14% | 127 | 12% | Freshservice |
| Property & construction | 33 | 9% | 20 | 2% | Freshservice |
| Commerce & trade | 28 | 7% | 39 | 4% | Freshservice |
| Health care | 21 | 5% | 19 | 2% | Freshservice |
| Public, community & associations | 14 | 4% | 28 | 3% | even |
| Consumer services & leisure | 14 | 4% | 25 | 2% | even |
| Automotive | 13 | 3% | – | – | outside top 12 |
| Hospitality & travel | 10 | 3% | 16 | 2% | even |
| Media & content | 10 | 3% | 50 | 5% | Jira Service Management |
| Transport, logistics & rental | 8 | 2% | 21 | 2% | even |
| Utilities & infrastructure | – | – | 24 | 2% | outside top 12 |
| Segment | Freshservice | share | Jira Service Management | share | Leans |
|---|---|---|---|---|---|
| United States | 247 | 64% | 587 | 55% | Freshservice |
| United Kingdom | 34 | 9% | 85 | 8% | even |
| Canada | 15 | 4% | 29 | 3% | even |
| Australia | 14 | 4% | 17 | 2% | Freshservice |
| Germany | 10 | 3% | 74 | 7% | Jira Service Management |
| Netherlands | 6 | 2% | 11 | 1% | even |
| Brazil | 5 | 1% | 23 | 2% | even |
| France | 4 | 1% | 27 | 3% | even |
| India | 4 | 1% | – | – | outside top 12 |
| PH | 3 | 1% | – | – | outside top 12 |
| Singapore | 3 | 1% | – | – | outside top 12 |
| United Arab Emirates | 2 | 1% | – | – | outside top 12 |
| Spain | – | – | 13 | 1% | outside top 12 |
| Switzerland | – | – | 11 | 1% | outside top 12 |
| Poland | – | – | 11 | 1% | outside top 12 |
| Austria | – | – | 10 | 1% | outside top 12 |
| Segment | Freshservice | share | Jira Service Management | share | Leans |
|---|---|---|---|---|---|
| IT operations & business systems | 420 | 61% | 1,257 | 51% | Freshservice |
| Customer service & success | 29 | 4% | 219 | 9% | Jira Service Management |
| Software engineering | 21 | 3% | 190 | 8% | Jira Service Management |
| Human resources | 16 | 2% | 31 | 1% | even |
| Product, program & project management | 15 | 2% | 88 | 4% | even |
| Sales | 15 | 2% | 48 | 2% | even |
| Administration & office | 10 | 1% | 15 | 1% | even |
| Engineering (non-software) | 9 | 1% | 44 | 2% | even |
| logistics warehouse and transport | 7 | 1% | 1 | 0% | even |
| Data & AI | 6 | 1% | 48 | 2% | even |
| facilities cleaning and security | 6 | 1% | 9 | 0% | even |
| Finance & accounting | 6 | 1% | 5 | 0% | even |
| skilled trades and field service | 6 | 1% | 17 | 1% | even |
| General management & consulting | 4 | 1% | 40 | 2% | even |
| Legal, compliance & risk | 3 | 0% | 6 | 0% | even |
| Marketing & communications | 3 | 0% | 6 | 0% | even |
| arts media and entertainment | 1 | 0% | 1 | 0% | even |
| Education & training | 1 | 0% | 3 | 0% | even |
| healthcare support and caregiving | 1 | 0% | – | – | outside top 12 |
| research and science | 1 | 0% | – | – | outside top 12 |
| Travel, leisure & events | 1 | 0% | – | – | outside top 12 |
| Quality, safety & environment | – | – | 6 | 0% | outside top 12 |
| Unclassified | – | – | 4 | 0% | outside top 12 |
| construction and civil | – | – | 3 | 0% | outside top 12 |
| Design & UX | – | – | 2 | 0% | outside top 12 |
| procurement and purchasing | – | – | 2 | 0% | outside top 12 |
| public safety and protective services | – | – | 2 | 0% | outside top 12 |
| real estate and property | – | – | 2 | 0% | outside top 12 |
| Business development & strategy | – | – | 1 | 0% | outside top 12 |
| manufacturing and production | – | – | 1 | 0% | outside top 12 |
| Retail & store operations | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Freshservice →
Companies using Jira Service Management →
itsm service desk ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Jira Service Management is named by 1,059 companies in job postings and Freshservice by 383; 109 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/freshservice-vs-jira-service-management)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Freshservice vs Jira Service Management: questions
Which is more used, Freshservice or Jira Service Management?
By companies naming it in their own job postings, Jira Service Management (1,059) over Freshservice (383). By website-and-DNS footprint, Freshservice (5,914 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Freshservice?
27% of Freshservice companies have 2 to 200 employees, against 36% for Jira Service Management. 35% of Freshservice companies have over 1,000 employees, against 32% for Jira Service Management.
Do companies run both?
109 companies name both in their postings, usually Freshservice in marketing and Jira Service Management in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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