Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEServiceNow HR Service Delivery VS ServiceNow ITOM_
As of 4 November 2026, ServiceNow ITOM is named by 375 companies and ServiceNow HR Service Delivery by 254; ServiceNow HR Service Delivery skews to companies under 200 people (19% vs 25%), ServiceNow ITOM to companies over 1,000 (57% vs 63%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: ServiceNow HR Service Delivery's script and mail records show on hundreds of thousands of small sites, ServiceNow ITOM rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- ServiceNow HR Service Delivery: 2–200 employees
- 19%
- ServiceNow ITOM: 2–200 employees
- 25%
- ServiceNow HR Service Delivery: 1,000+ employees
- 63%
- ServiceNow ITOM: 1,000+ employees
- 57%
- Postings per company, 90 days
- 4.5 · 4.9
- Website or DNS footprint
- 0 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | ServiceNow HR Service Delivery | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 1 | 0% | 3 | 1% | even |
| 2-10 employees | 12 | 5% | 27 | 7% | ServiceNow ITOM |
| 11-50 employees | 13 | 5% | 29 | 8% | ServiceNow ITOM |
| 51-200 employees | 24 | 9% | 37 | 10% | even |
| 201-500 employees | 19 | 7% | 33 | 9% | even |
| 501-1000 employees | 25 | 10% | 34 | 9% | even |
| 1001-5000 employees | 44 | 17% | 74 | 20% | ServiceNow ITOM |
| 5001-10000 employees | 27 | 11% | 35 | 9% | even |
| 10,001+ employees | 89 | 35% | 103 | 27% | ServiceNow HR Service Delivery |
| Segment | ServiceNow HR Service Delivery | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 78 | 31% | 131 | 35% | ServiceNow ITOM |
| Business & finance services | 58 | 23% | 98 | 26% | ServiceNow ITOM |
| Manufacturing & industry | 49 | 19% | 53 | 14% | ServiceNow HR Service Delivery |
| Health care | 18 | 7% | 11 | 3% | ServiceNow HR Service Delivery |
| Commerce & trade | 14 | 6% | 13 | 3% | ServiceNow HR Service Delivery |
| Utilities & infrastructure | 13 | 5% | 20 | 5% | even |
| Automotive | 4 | 2% | 8 | 2% | even |
| Property & construction | 4 | 2% | – | – | outside top 12 |
| Transport, logistics & rental | 4 | 2% | 6 | 2% | even |
| Public, community & associations | 3 | 1% | 11 | 3% | even |
| Consumer services & leisure | 3 | 1% | 6 | 2% | even |
| Media & content | 3 | 1% | 11 | 3% | even |
| Hospitality & travel | – | – | 3 | 1% | outside top 12 |
| Segment | ServiceNow HR Service Delivery | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| United States | 153 | 60% | 223 | 59% | even |
| United Kingdom | 22 | 9% | 26 | 7% | even |
| Canada | 8 | 3% | 11 | 3% | even |
| France | 8 | 3% | 8 | 2% | even |
| Australia | 6 | 2% | 7 | 2% | even |
| Switzerland | 5 | 2% | 5 | 1% | even |
| Germany | 5 | 2% | 16 | 4% | ServiceNow ITOM |
| India | 5 | 2% | 12 | 3% | even |
| Poland | 4 | 2% | – | – | outside top 12 |
| United Arab Emirates | 3 | 1% | – | – | outside top 12 |
| Brazil | 3 | 1% | 4 | 1% | even |
| Netherlands | 3 | 1% | 6 | 2% | even |
| Singapore | – | – | 5 | 1% | outside top 12 |
| Japan | – | – | 3 | 1% | outside top 12 |
| Segment | ServiceNow HR Service Delivery | share | ServiceNow ITOM | share | Leans |
|---|---|---|---|---|---|
| Software engineering | 482 | 34% | 885 | 38% | ServiceNow ITOM |
| IT operations & business systems | 460 | 32% | 798 | 35% | ServiceNow ITOM |
| Human resources | 102 | 7% | 1 | 0% | ServiceNow HR Service Delivery |
| Product, program & project management | 56 | 4% | 76 | 3% | even |
| Sales | 28 | 2% | 57 | 2% | even |
| General management & consulting | 25 | 2% | 8 | 0% | even |
| Data & AI | 15 | 1% | 69 | 3% | even |
| Finance & accounting | 7 | 0% | – | – | outside top 12 |
| Customer service & success | 5 | 0% | 4 | 0% | even |
| Engineering (non-software) | 4 | 0% | 54 | 2% | ServiceNow ITOM |
| hospitality and food service | 4 | 0% | – | – | outside top 12 |
| Administration & office | 2 | 0% | 4 | 0% | even |
| construction and civil | 2 | 0% | 2 | 0% | even |
| Business development & strategy | 1 | 0% | 7 | 0% | even |
| Education & training | 1 | 0% | 1 | 0% | even |
| Legal, compliance & risk | 1 | 0% | 1 | 0% | even |
| Marketing & communications | 1 | 0% | 1 | 0% | even |
| Quality, safety & environment | 1 | 0% | – | – | outside top 12 |
| Unclassified | 1 | 0% | 7 | 0% | even |
The companies behind each column
Companies using ServiceNow HR Service Delivery →
Companies using ServiceNow ITOM →
itsm service desk ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
ServiceNow ITOM is named by 375 companies in job postings and ServiceNow HR Service Delivery by 254; 265 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/servicenow-hr-service-delivery-vs-servicenow-itom)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
ServiceNow HR Service Delivery vs ServiceNow ITOM: questions
Which is more used, ServiceNow HR Service Delivery or ServiceNow ITOM?
By companies naming it in their own job postings, ServiceNow ITOM (375) over ServiceNow HR Service Delivery (254). By website-and-DNS footprint, ServiceNow ITOM (0 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses ServiceNow HR Service Delivery?
19% of ServiceNow HR Service Delivery companies have 2 to 200 employees, against 25% for ServiceNow ITOM. 63% of ServiceNow HR Service Delivery companies have over 1,000 employees, against 57% for ServiceNow ITOM.
Do companies run both?
265 companies name both in their postings, usually ServiceNow HR Service Delivery in marketing and ServiceNow ITOM in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
Get either list your way
The same data as a search, over MCP and the API, as bulk files, or pushed to you as it changes.
Every company on either tool,
with the person who owns it
Filter on ServiceNow HR Service Delivery or ServiceNow ITOM, and get 1,000 records free.