Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEServiceNow VS ServiceNow HR Service Delivery_
As of 4 November 2026, ServiceNow HR Service Delivery is named by 254 companies and ServiceNow by 4,528; ServiceNow skews to companies under 200 people (25% vs 19%), ServiceNow HR Service Delivery to companies over 1,000 (63% vs 51%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: ServiceNow's script and mail records show on hundreds of thousands of small sites, ServiceNow HR Service Delivery rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- ServiceNow: 2–200 employees
- 25%
- ServiceNow HR Service Delivery: 2–200 employees
- 19%
- ServiceNow: 1,000+ employees
- 51%
- ServiceNow HR Service Delivery: 1,000+ employees
- 63%
- Postings per company, 90 days
- 6.8 · 4.5
- Website or DNS footprint
- 757 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | ServiceNow | share | ServiceNow HR Service Delivery | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 75 | 2% | 1 | 0% | even |
| 2-10 employees | 203 | 4% | 12 | 5% | even |
| 11-50 employees | 366 | 8% | 13 | 5% | ServiceNow |
| 51-200 employees | 567 | 13% | 24 | 9% | ServiceNow |
| 201-500 employees | 537 | 12% | 19 | 7% | ServiceNow |
| 501-1000 employees | 472 | 10% | 25 | 10% | even |
| 1001-5000 employees | 974 | 22% | 44 | 17% | ServiceNow |
| 5001-10000 employees | 407 | 9% | 27 | 11% | even |
| 10,001+ employees | 927 | 20% | 89 | 35% | ServiceNow HR Service Delivery |
| Segment | ServiceNow | share | ServiceNow HR Service Delivery | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 1,519 | 34% | 78 | 31% | ServiceNow |
| Business & finance services | 1,004 | 22% | 58 | 23% | even |
| Manufacturing & industry | 612 | 14% | 49 | 19% | ServiceNow HR Service Delivery |
| Utilities & infrastructure | 205 | 5% | 13 | 5% | even |
| Commerce & trade | 197 | 4% | 14 | 6% | even |
| Health care | 188 | 4% | 18 | 7% | ServiceNow HR Service Delivery |
| Public, community & associations | 165 | 4% | 3 | 1% | ServiceNow |
| Consumer services & leisure | 149 | 3% | 3 | 1% | ServiceNow |
| Media & content | 128 | 3% | 3 | 1% | even |
| Property & construction | 125 | 3% | 4 | 2% | even |
| Transport, logistics & rental | 84 | 2% | 4 | 2% | even |
| Automotive | 79 | 2% | 4 | 2% | even |
| Segment | ServiceNow | share | ServiceNow HR Service Delivery | share | Leans |
|---|---|---|---|---|---|
| United States | 2,753 | 61% | 153 | 60% | even |
| United Kingdom | 336 | 7% | 22 | 9% | even |
| Canada | 172 | 4% | 8 | 3% | even |
| Germany | 157 | 3% | 5 | 2% | even |
| France | 125 | 3% | 8 | 3% | even |
| Australia | 103 | 2% | 6 | 2% | even |
| India | 67 | 1% | 5 | 2% | even |
| Brazil | 64 | 1% | 3 | 1% | even |
| Netherlands | 47 | 1% | 3 | 1% | even |
| Switzerland | 43 | 1% | 5 | 2% | even |
| Spain | 38 | 1% | – | – | outside top 12 |
| Sweden | 37 | 1% | – | – | outside top 12 |
| Poland | – | – | 4 | 2% | outside top 12 |
| United Arab Emirates | – | – | 3 | 1% | outside top 12 |
| Segment | ServiceNow | share | ServiceNow HR Service Delivery | share | Leans |
|---|---|---|---|---|---|
| IT operations & business systems | 14,976 | 39% | 460 | 32% | ServiceNow |
| Software engineering | 5,408 | 14% | 482 | 34% | ServiceNow HR Service Delivery |
| Product, program & project management | 1,953 | 5% | 56 | 4% | even |
| Data & AI | 1,439 | 4% | 15 | 1% | ServiceNow |
| Customer service & success | 1,186 | 3% | 5 | 0% | ServiceNow |
| Human resources | 957 | 3% | 102 | 7% | ServiceNow HR Service Delivery |
| Sales | 796 | 2% | 28 | 2% | even |
| General management & consulting | 570 | 1% | 25 | 2% | even |
| Finance & accounting | 549 | 1% | 7 | 0% | even |
| Engineering (non-software) | 447 | 1% | 4 | 0% | even |
| Legal, compliance & risk | 343 | 1% | 1 | 0% | even |
| Administration & office | 279 | 1% | 2 | 0% | even |
| skilled trades and field service | 243 | 1% | – | – | outside top 12 |
| procurement and purchasing | 176 | 0% | – | – | outside top 12 |
| logistics warehouse and transport | 155 | 0% | – | – | outside top 12 |
| Unclassified | 141 | 0% | 1 | 0% | even |
| Business development & strategy | 137 | 0% | 1 | 0% | even |
| Marketing & communications | 133 | 0% | 1 | 0% | even |
| facilities cleaning and security | 120 | 0% | – | – | outside top 12 |
| Design & UX | 84 | 0% | – | – | outside top 12 |
| Quality, safety & environment | 82 | 0% | 1 | 0% | even |
| Education & training | 62 | 0% | 1 | 0% | even |
| arts media and entertainment | 58 | 0% | – | – | outside top 12 |
| construction and civil | 27 | 0% | 2 | 0% | even |
| hospitality and food service | 23 | 0% | 4 | 0% | even |
| manufacturing and production | 21 | 0% | – | – | outside top 12 |
| real estate and property | 14 | 0% | – | – | outside top 12 |
| research and science | 12 | 0% | – | – | outside top 12 |
| healthcare clinical | 11 | 0% | – | – | outside top 12 |
| Retail & store operations | 11 | 0% | – | – | outside top 12 |
The companies behind each column
Companies using ServiceNow →
Companies using ServiceNow HR Service Delivery →
itsm service desk ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
ServiceNow HR Service Delivery is named by 254 companies in job postings and ServiceNow by 4,528; 434 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/servicenow-vs-servicenow-hr-service-delivery)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
ServiceNow vs ServiceNow HR Service Delivery: questions
Which is more used, ServiceNow or ServiceNow HR Service Delivery?
By companies naming it in their own job postings, ServiceNow (4,528) over ServiceNow HR Service Delivery (254). By website-and-DNS footprint, ServiceNow (757 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses ServiceNow?
25% of ServiceNow companies have 2 to 200 employees, against 19% for ServiceNow HR Service Delivery. 51% of ServiceNow companies have over 1,000 employees, against 63% for ServiceNow HR Service Delivery.
Do companies run both?
434 companies name both in their postings, usually ServiceNow in marketing and ServiceNow HR Service Delivery in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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