Amazon Lex VS LiveChat
As of 4 November 2026, LiveChat is named by 272 companies and Amazon Lex by 104; Amazon Lex skews to companies under 200 people (38% vs 42%), LiveChat to companies over 1,000 (29% vs 37%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Amazon Lex's script and mail records show on hundreds of thousands of small sites, LiveChat rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Amazon Lex: 2–200 employees
- 38%
- LiveChat: 2–200 employees
- 42%
- Amazon Lex: 1,000+ employees
- 37%
- LiveChat: 1,000+ employees
- 29%
- Postings per company, 90 days
- 3.1 · 2.4
- Website or DNS footprint
- 0 · 55,557
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Amazon Lex | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 4 | 4% | 6 | 2% | even |
| 2-10 employees | 11 | 11% | 14 | 5% | Amazon Lex |
| 11-50 employees | 10 | 10% | 42 | 15% | LiveChat |
| 51-200 employees | 19 | 18% | 59 | 22% | LiveChat |
| 201-500 employees | 15 | 14% | 37 | 14% | even |
| 501-1000 employees | 7 | 7% | 36 | 13% | LiveChat |
| 1001-5000 employees | 17 | 16% | 44 | 16% | even |
| 5001-10000 employees | 5 | 5% | 7 | 3% | Amazon Lex |
| 10,001+ employees | 16 | 15% | 27 | 10% | Amazon Lex |
| Segment | Amazon Lex | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 49 | 47% | 73 | 27% | Amazon Lex |
| Business & finance services | 25 | 24% | 71 | 26% | LiveChat |
| Consumer services & leisure | 5 | 5% | 14 | 5% | even |
| Health care | 5 | 5% | 14 | 5% | even |
| Public, community & associations | 4 | 4% | 8 | 3% | even |
| Commerce & trade | 3 | 3% | 25 | 9% | LiveChat |
| Manufacturing & industry | 3 | 3% | 23 | 8% | LiveChat |
| Media & content | 2 | 2% | 7 | 3% | even |
| Property & construction | 2 | 2% | – | – | outside top 12 |
| Transport, logistics & rental | 2 | 2% | 7 | 3% | even |
| Utilities & infrastructure | 2 | 2% | 12 | 4% | LiveChat |
| Automotive | 1 | 1% | 5 | 2% | even |
| Hospitality & travel | – | – | 10 | 4% | outside top 12 |
| Segment | Amazon Lex | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| United States | 67 | 64% | 141 | 52% | Amazon Lex |
| United Kingdom | 12 | 12% | 45 | 17% | LiveChat |
| Poland | 8 | 8% | – | – | outside top 12 |
| Canada | 5 | 5% | 7 | 3% | Amazon Lex |
| India | 3 | 3% | 5 | 2% | even |
| France | 2 | 2% | 2 | 1% | even |
| Australia | 1 | 1% | 9 | 3% | LiveChat |
| Switzerland | 1 | 1% | – | – | outside top 12 |
| Denmark | 1 | 1% | 4 | 1% | even |
| Spain | 1 | 1% | – | – | outside top 12 |
| Singapore | 1 | 1% | – | – | outside top 12 |
| Germany | – | – | 4 | 1% | outside top 12 |
| HK | – | – | 3 | 1% | outside top 12 |
| MY | – | – | 3 | 1% | outside top 12 |
| TH | – | – | 3 | 1% | outside top 12 |
| ID | – | – | 2 | 1% | outside top 12 |
| Segment | Amazon Lex | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Software engineering | 72 | 16% | 25 | 3% | Amazon Lex |
| Data & AI | 60 | 13% | 7 | 1% | Amazon Lex |
| IT operations & business systems | 58 | 13% | 18 | 2% | Amazon Lex |
| Product, program & project management | 33 | 7% | 6 | 1% | Amazon Lex |
| Finance & accounting | 26 | 6% | 22 | 3% | Amazon Lex |
| Administration & office | 19 | 4% | 13 | 2% | Amazon Lex |
| Legal, compliance & risk | 18 | 4% | 2 | 0% | Amazon Lex |
| Sales | 9 | 2% | 99 | 12% | LiveChat |
| Design & UX | 4 | 1% | 6 | 1% | even |
| General management & consulting | 4 | 1% | 3 | 0% | even |
| Hospitality and food service | 3 | 1% | 4 | 0% | even |
| Human resources | 3 | 1% | 5 | 1% | even |
| Marketing & communications | 3 | 1% | 10 | 1% | even |
| Education & training | 2 | 0% | 7 | 1% | even |
| Healthcare clinical | 2 | 0% | 2 | 0% | even |
| Procurement and purchasing | 2 | 0% | 1 | 0% | even |
| Research and science | 2 | 0% | – | – | outside top 12 |
| Arts media and entertainment | 1 | 0% | 1 | 0% | even |
| Customer service & success | – | – | 438 | 51% | outside top 12 |
| Travel, leisure & events | – | – | 8 | 1% | outside top 12 |
| Retail & store operations | – | – | 5 | 1% | outside top 12 |
| Business development & strategy | – | – | 2 | 0% | outside top 12 |
| Real estate and property | – | – | 2 | 0% | outside top 12 |
| Quality, safety & environment | – | – | 1 | 0% | outside top 12 |
| Social care and community | – | – | 1 | 0% | outside top 12 |
| Unclassified | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Amazon Lex →
Companies using LiveChat →
Conversational AI ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
LiveChat is named by 272 companies in job postings and Amazon Lex by 104; 0 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/amazon-lex-vs-livechat)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Amazon Lex vs LiveChat: questions
Which is more used, Amazon Lex or LiveChat?
By companies naming it in their own job postings, LiveChat (272) over Amazon Lex (104). By website-and-DNS footprint, LiveChat (55,557 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Amazon Lex?
38% of Amazon Lex companies have 2 to 200 employees, against 42% for LiveChat. 37% of Amazon Lex companies have over 1,000 employees, against 29% for LiveChat.
Do companies run both?
0 companies name both in their postings, usually Amazon Lex in marketing and LiveChat in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
Get either list your way
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Every company on either tool,
with the person who owns it
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