Conversational AI, ranked by real usage_
As of 4 November 2026, Intercom leads Conversational AI with 859 companies naming it in job postings, ahead of LiveChat at 272.
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
- Leader
- Intercom · 859
- Runner-up
- LiveChat · 272
- Most hiring, 90 days
- Intercom
- Highest postings per company
- Podium
- Catalogue
- T-1.0.1-prov
Every Conversational AI we can measure
Companies naming the tool, and postings naming it in the last 90 days. Bars are relative to the leader.
| # | Tool | Companies | companies | Postings, 90 days | postings | per company |
|---|---|---|---|---|---|---|
| 1 | IntercomIntercom | 859 | 2,852 | 3.3 | ||
| 2 | LiveChatLiveChat Software | 272 | 642 | 2.4 | ||
| 3 | Intercom FinIntercom | 124 | 300 | 2.4 | ||
| 4 | Amazon LexAmazon Web Services | 104 | 323 | 3.1 | ||
| 5 | DialogflowGoogle | 98 | 194 | 2.0 | ||
| 6 | ServiceNow Virtual AgentServiceNow | 87 | 445 | 5.1 | ||
| 7 | QualifiedQualified | 64 | 103 | 1.6 | ||
| 8 | DriftSalesloft | 37 | 58 | 1.6 | ||
| 9 | CognigyNiCE | 31 | 106 | 3.4 | ||
| 10 | Kore.aiKore.ai | 29 | 95 | 3.3 | ||
| 11 | VapiVapi | 28 | 56 | 2.0 | ||
| 12 | PodiumPodium | 27 | 196 | 7.3 | ||
| 13 | Retell AIRetell AI | 27 | 48 | 1.8 | ||
| 14 | DecagonDecagon | 26 | 79 | 3.0 | ||
| 15 | ManyChatManyChat | 25 | 55 | 2.2 | ||
| 16 | Dialogflow CXGoogle | 21 | 107 | 5.1 |
Compare two tools
Same data, two columns: who chooses which by size, industry and country.
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Intercom leads Conversational AI with 859 companies naming it in job postings, ahead of LiveChat at 272. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/category/live-chat-conversational-ai)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- CatalogueBreaknorm technology catalogue T-1.0.1-prov: 6,296 tools with vendor and category, editions folded into their parent.
- CompaniesCompanies whose own postings name the tool as the team's system, any confidence. Candidate wish-lists excluded.
- 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
- Not countedTools used by teams that do not post jobs, and companies without a career site we can read.
Conversational AI: questions
How is this ranking made?
By the number of companies whose own job postings name the tool as the team's system, from the Breaknorm technology catalogue (version T-1.0.1-prov). No vendor paid for a position and no editor chose the order.
Why is this different from review-site rankings?
Review sites rank by reviews collected. This ranks by companies hiring people to work in the tool, which is closer to seats in use. It under-counts tools used by teams that rarely post jobs.
What about product editions?
Editions and sub-products () are counted under the parent so no company is counted twice.
Can I get the companies behind a number?
Yes: click a tool, see the first 20, and sign up for the full list with verified e-mails. Counting is free.
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