Tools · Category

Conversational AI, ranked by real usage_

As of 4 November 2026, Intercom leads Conversational AI with 859 companies naming it in job postings, ahead of LiveChat at 272.

As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.

Leader
Intercom · 859
Runner-up
LiveChat · 272
Most hiring, 90 days
Intercom
Highest postings per company
Podium
Catalogue
T-1.0.1-prov
1,859companies across the category
46%of them on Intercom
5,659postings naming a Conversational AI in 90 days
16tools with enough evidence to rank
02 — Ranking

Every Conversational AI we can measure

Companies naming the tool, and postings naming it in the last 90 days. Bars are relative to the leader.

#ToolCompaniescompaniesPostings, 90 dayspostingsper company
1
IntercomIntercom
859
2,8523.3
2
LiveChatLiveChat Software
272
6422.4
3
Intercom FinIntercom
124
3002.4
4
Amazon LexAmazon Web Services
104
3233.1
5
98
1942.0
6
87
4455.1
7
QualifiedQualified
64
1031.6
8
DriftSalesloft
37
581.6
9
CognigyNiCE
31
1063.4
10
Kore.aiKore.ai
29
953.3
11
VapiVapi
28
562.0
12
PodiumPodium
27
1967.3
13
Retell AIRetell AI
27
481.8
14
DecagonDecagon
26
793.0
15
ManyChatManyChat
25
552.2
16
Dialogflow CXGoogle
21
1075.1
03 — Head to head

Compare two tools

Same data, two columns: who chooses which by size, industry and country.

Cite this

Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.

Intercom leads Conversational AI with 859 companies naming it in job postings, ahead of LiveChat at 272. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/category/live-chat-conversational-ai)
How we know

Read from the source, not self-reported

Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →

  • CatalogueBreaknorm technology catalogue T-1.0.1-prov: 6,296 tools with vendor and category, editions folded into their parent.
  • CompaniesCompanies whose own postings name the tool as the team's system, any confidence. Candidate wish-lists excluded.
  • 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
  • Not countedTools used by teams that do not post jobs, and companies without a career site we can read.
FAQ

Conversational AI: questions

How is this ranking made?

By the number of companies whose own job postings name the tool as the team's system, from the Breaknorm technology catalogue (version T-1.0.1-prov). No vendor paid for a position and no editor chose the order.

Why is this different from review-site rankings?

Review sites rank by reviews collected. This ranks by companies hiring people to work in the tool, which is closer to seats in use. It under-counts tools used by teams that rarely post jobs.

What about product editions?

Editions and sub-products () are counted under the parent so no company is counted twice.

Can I get the companies behind a number?

Yes: click a tool, see the first 20, and sign up for the full list with verified e-mails. Counting is free.

Companies and people

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