Intercom Fin VS LiveChat
As of 4 November 2026, LiveChat is named by 272 companies and Intercom Fin by 124; Intercom Fin skews to companies under 200 people (39% vs 42%), LiveChat to companies over 1,000 (29% vs 40%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Intercom Fin's script and mail records show on hundreds of thousands of small sites, LiveChat rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Intercom Fin: 2–200 employees
- 39%
- LiveChat: 2–200 employees
- 42%
- Intercom Fin: 1,000+ employees
- 40%
- LiveChat: 1,000+ employees
- 29%
- Postings per company, 90 days
- 2.4 · 2.4
- Website or DNS footprint
- 0 · 55,557
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Intercom Fin | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 4 | 3% | 6 | 2% | even |
| 2-10 employees | 12 | 10% | 14 | 5% | Intercom Fin |
| 11-50 employees | 16 | 13% | 42 | 15% | LiveChat |
| 51-200 employees | 20 | 16% | 59 | 22% | LiveChat |
| 201-500 employees | 13 | 10% | 37 | 14% | LiveChat |
| 501-1000 employees | 10 | 8% | 36 | 13% | LiveChat |
| 1001-5000 employees | 27 | 22% | 44 | 16% | Intercom Fin |
| 5001-10000 employees | 6 | 5% | 7 | 3% | Intercom Fin |
| 10,001+ employees | 16 | 13% | 27 | 10% | Intercom Fin |
| Segment | Intercom Fin | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 52 | 42% | 73 | 27% | Intercom Fin |
| Business & finance services | 21 | 17% | 71 | 26% | LiveChat |
| Manufacturing & industry | 13 | 10% | 23 | 8% | Intercom Fin |
| Consumer services & leisure | 8 | 6% | 14 | 5% | even |
| Health care | 8 | 6% | 14 | 5% | even |
| Commerce & trade | 5 | 4% | 25 | 9% | LiveChat |
| Public, community & associations | 5 | 4% | 8 | 3% | even |
| Media & content | 5 | 4% | 7 | 3% | even |
| Utilities & infrastructure | 3 | 2% | 12 | 4% | even |
| Automotive | 2 | 2% | 5 | 2% | even |
| Property & construction | 2 | 2% | – | – | outside top 12 |
| Hospitality & travel | – | – | 10 | 4% | outside top 12 |
| Transport, logistics & rental | – | – | 7 | 3% | outside top 12 |
| Segment | Intercom Fin | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| United States | 75 | 60% | 141 | 52% | Intercom Fin |
| United Kingdom | 9 | 7% | 45 | 17% | LiveChat |
| France | 6 | 5% | 2 | 1% | Intercom Fin |
| Germany | 4 | 3% | 4 | 1% | even |
| Canada | 3 | 2% | 7 | 3% | even |
| Switzerland | 3 | 2% | – | – | outside top 12 |
| Brazil | 2 | 2% | – | – | outside top 12 |
| PH | 2 | 2% | – | – | outside top 12 |
| Poland | 2 | 2% | – | – | outside top 12 |
| United Arab Emirates | 1 | 1% | – | – | outside top 12 |
| Australia | 1 | 1% | 9 | 3% | LiveChat |
| CL | 1 | 1% | – | – | outside top 12 |
| India | – | – | 5 | 2% | outside top 12 |
| Denmark | – | – | 4 | 1% | outside top 12 |
| HK | – | – | 3 | 1% | outside top 12 |
| MY | – | – | 3 | 1% | outside top 12 |
| TH | – | – | 3 | 1% | outside top 12 |
| ID | – | – | 2 | 1% | outside top 12 |
| Segment | Intercom Fin | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| IT operations & business systems | 112 | 31% | 18 | 2% | Intercom Fin |
| Customer service & success | 42 | 12% | 438 | 51% | LiveChat |
| Finance & accounting | 21 | 6% | 22 | 3% | Intercom Fin |
| Software engineering | 16 | 4% | 25 | 3% | even |
| Product, program & project management | 15 | 4% | 6 | 1% | Intercom Fin |
| Sales | 9 | 2% | 99 | 12% | LiveChat |
| Skilled trades and field service | 6 | 2% | – | – | outside top 12 |
| Engineering (non-software) | 5 | 1% | – | – | outside top 12 |
| Data & AI | 4 | 1% | 7 | 1% | even |
| Administration & office | 3 | 1% | 13 | 2% | even |
| Construction and civil | 3 | 1% | – | – | outside top 12 |
| General management & consulting | 3 | 1% | 3 | 0% | even |
| Legal, compliance & risk | 3 | 1% | 2 | 0% | even |
| Healthcare clinical | 2 | 1% | 2 | 0% | even |
| Human resources | 2 | 1% | 5 | 1% | even |
| Logistics warehouse and transport | 2 | 1% | – | – | outside top 12 |
| Marketing & communications | 2 | 1% | 10 | 1% | even |
| Research and science | 2 | 1% | – | – | outside top 12 |
| Arts media and entertainment | 1 | 0% | 1 | 0% | even |
| Education & training | 1 | 0% | 7 | 1% | even |
| Procurement and purchasing | 1 | 0% | 1 | 0% | even |
| Retail & store operations | 1 | 0% | 5 | 1% | even |
| Social care and community | 1 | 0% | 1 | 0% | even |
| Travel, leisure & events | 1 | 0% | 8 | 1% | even |
| Design & UX | – | – | 6 | 1% | outside top 12 |
| Hospitality and food service | – | – | 4 | 0% | outside top 12 |
| Business development & strategy | – | – | 2 | 0% | outside top 12 |
| Real estate and property | – | – | 2 | 0% | outside top 12 |
| Quality, safety & environment | – | – | 1 | 0% | outside top 12 |
| Unclassified | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Intercom Fin →
Companies using LiveChat →
Conversational AI ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
LiveChat is named by 272 companies in job postings and Intercom Fin by 124; 0 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/intercom-fin-vs-livechat)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Intercom Fin vs LiveChat: questions
Which is more used, Intercom Fin or LiveChat?
By companies naming it in their own job postings, LiveChat (272) over Intercom Fin (124). By website-and-DNS footprint, LiveChat (55,557 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Intercom Fin?
39% of Intercom Fin companies have 2 to 200 employees, against 42% for LiveChat. 40% of Intercom Fin companies have over 1,000 employees, against 29% for LiveChat.
Do companies run both?
0 companies name both in their postings, usually Intercom Fin in marketing and LiveChat in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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with the person who owns it
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