Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEIntercom VS LiveChat_
As of 4 November 2026, LiveChat is named by 272 companies and Intercom by 859; Intercom skews to companies under 200 people (66% vs 42%), LiveChat to companies over 1,000 (29% vs 10%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Intercom's script and mail records show on hundreds of thousands of small sites, LiveChat rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Intercom: 2–200 employees
- 66%
- LiveChat: 2–200 employees
- 42%
- Intercom: 1,000+ employees
- 10%
- LiveChat: 1,000+ employees
- 29%
- Postings per company, 90 days
- 3.3 · 2.4
- Website or DNS footprint
- 39,988 · 55,557
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Intercom | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 46 | 5% | 6 | 2% | Intercom |
| 2-10 employees | 123 | 14% | 14 | 5% | Intercom |
| 11-50 employees | 243 | 28% | 42 | 15% | Intercom |
| 51-200 employees | 205 | 24% | 59 | 22% | Intercom |
| 201-500 employees | 113 | 13% | 37 | 14% | even |
| 501-1000 employees | 40 | 5% | 36 | 13% | LiveChat |
| 1001-5000 employees | 57 | 7% | 44 | 16% | LiveChat |
| 5001-10000 employees | 13 | 2% | 7 | 3% | even |
| 10,001+ employees | 19 | 2% | 27 | 10% | LiveChat |
| Segment | Intercom | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 479 | 56% | 73 | 27% | Intercom |
| Business & finance services | 159 | 19% | 71 | 26% | LiveChat |
| Media & content | 43 | 5% | 7 | 3% | Intercom |
| Property & construction | 39 | 5% | – | – | outside top 12 |
| Consumer services & leisure | 30 | 3% | 14 | 5% | even |
| Health care | 26 | 3% | 14 | 5% | LiveChat |
| Commerce & trade | 25 | 3% | 25 | 9% | LiveChat |
| Manufacturing & industry | 24 | 3% | 23 | 8% | LiveChat |
| Utilities & infrastructure | 10 | 1% | 12 | 4% | LiveChat |
| Public, community & associations | 8 | 1% | 8 | 3% | LiveChat |
| Transport, logistics & rental | 8 | 1% | 7 | 3% | even |
| Hospitality & travel | 6 | 1% | 10 | 4% | LiveChat |
| Automotive | – | – | 5 | 2% | outside top 12 |
| Segment | Intercom | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| United States | 522 | 61% | 141 | 52% | Intercom |
| United Kingdom | 89 | 10% | 45 | 17% | LiveChat |
| Germany | 30 | 3% | 4 | 1% | Intercom |
| France | 29 | 3% | 2 | 1% | Intercom |
| Canada | 26 | 3% | 7 | 3% | even |
| Australia | 17 | 2% | 9 | 3% | even |
| India | 16 | 2% | 5 | 2% | even |
| Brazil | 13 | 2% | – | – | outside top 12 |
| Spain | 12 | 1% | – | – | outside top 12 |
| Netherlands | 9 | 1% | – | – | outside top 12 |
| Singapore | 9 | 1% | – | – | outside top 12 |
| Belgium | 4 | 0% | – | – | outside top 12 |
| Denmark | – | – | 4 | 1% | outside top 12 |
| HK | – | – | 3 | 1% | outside top 12 |
| MY | – | – | 3 | 1% | outside top 12 |
| TH | – | – | 3 | 1% | outside top 12 |
| ID | – | – | 2 | 1% | outside top 12 |
| Segment | Intercom | share | LiveChat | share | Leans |
|---|---|---|---|---|---|
| healthcare clinical | 1,103 | 33% | 2 | 0% | Intercom |
| Customer service & success | 870 | 26% | 438 | 51% | LiveChat |
| skilled trades and field service | 301 | 9% | – | – | outside top 12 |
| Sales | 183 | 5% | 99 | 12% | LiveChat |
| Marketing & communications | 82 | 2% | 10 | 1% | even |
| IT operations & business systems | 74 | 2% | 18 | 2% | even |
| Product, program & project management | 68 | 2% | 6 | 1% | even |
| Software engineering | 60 | 2% | 25 | 3% | even |
| Data & AI | 41 | 1% | 7 | 1% | even |
| Engineering (non-software) | 34 | 1% | – | – | outside top 12 |
| Finance & accounting | 22 | 1% | 22 | 3% | even |
| General management & consulting | 18 | 1% | 3 | 0% | even |
| Administration & office | 17 | 1% | 13 | 2% | even |
| arts media and entertainment | 15 | 0% | 1 | 0% | even |
| Unclassified | 12 | 0% | 1 | 0% | even |
| Business development & strategy | 10 | 0% | 2 | 0% | even |
| Retail & store operations | 10 | 0% | 5 | 1% | even |
| social care and community | 9 | 0% | 1 | 0% | even |
| Human resources | 8 | 0% | 5 | 1% | even |
| Legal, compliance & risk | 8 | 0% | 2 | 0% | even |
| Quality, safety & environment | 6 | 0% | 1 | 0% | even |
| Design & UX | 5 | 0% | 6 | 1% | even |
| facilities cleaning and security | 5 | 0% | – | – | outside top 12 |
| healthcare support and caregiving | 5 | 0% | – | – | outside top 12 |
| Travel, leisure & events | 5 | 0% | 8 | 1% | even |
| construction and civil | 3 | 0% | – | – | outside top 12 |
| Education & training | 3 | 0% | 7 | 1% | even |
| logistics warehouse and transport | 1 | 0% | – | – | outside top 12 |
| hospitality and food service | – | – | 4 | 0% | outside top 12 |
| real estate and property | – | – | 2 | 0% | outside top 12 |
| procurement and purchasing | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Intercom →
Companies using LiveChat →
Conversational AI ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
LiveChat is named by 272 companies in job postings and Intercom by 859; 21 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/intercom-vs-livechat)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Intercom vs LiveChat: questions
Which is more used, Intercom or LiveChat?
By companies naming it in their own job postings, Intercom (859) over LiveChat (272). By website-and-DNS footprint, LiveChat (55,557 vs 39,988), because its scripts and mail records sit on many small company sites.
Who chooses Intercom?
66% of Intercom companies have 2 to 200 employees, against 42% for LiveChat. 10% of Intercom companies have over 1,000 employees, against 29% for LiveChat.
Do companies run both?
21 companies name both in their postings, usually Intercom in marketing and LiveChat in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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