Freshdesk VS Gorgias
As of 4 November 2026, Gorgias is named by 126 companies and Freshdesk by 523; Freshdesk skews to companies under 200 people (54% vs 67%), Gorgias to companies over 1,000 (7% vs 14%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Freshdesk's script and mail records show on hundreds of thousands of small sites, Gorgias rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Freshdesk: 2–200 employees
- 54%
- Gorgias: 2–200 employees
- 67%
- Freshdesk: 1,000+ employees
- 14%
- Gorgias: 1,000+ employees
- 7%
- Postings per company, 90 days
- 1.5 · 1.8
- Website or DNS footprint
- 16,874 · 1,043
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Freshdesk | share | Gorgias | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 21 | 4% | 13 | 10% | Gorgias |
| 2-10 employees | 61 | 12% | 17 | 13% | even |
| 11-50 employees | 92 | 18% | 36 | 29% | Gorgias |
| 51-200 employees | 131 | 25% | 32 | 25% | even |
| 201-500 employees | 91 | 17% | 15 | 12% | Freshdesk |
| 501-1000 employees | 56 | 11% | 4 | 3% | Freshdesk |
| 1001-5000 employees | 55 | 11% | 8 | 6% | Freshdesk |
| 5001-10000 employees | 4 | 1% | – | – | outside top 12 |
| 10,001+ employees | 12 | 2% | 1 | 1% | even |
| Segment | Freshdesk | share | Gorgias | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 217 | 41% | 12 | 10% | Freshdesk |
| Business & finance services | 119 | 23% | 20 | 16% | Freshdesk |
| Manufacturing & industry | 35 | 7% | 28 | 22% | Gorgias |
| Consumer services & leisure | 31 | 6% | 6 | 5% | even |
| Media & content | 24 | 5% | 7 | 6% | even |
| Commerce & trade | 22 | 4% | 46 | 37% | Gorgias |
| Public, community & associations | 15 | 3% | – | – | outside top 12 |
| Health care | 15 | 3% | 2 | 2% | even |
| Transport, logistics & rental | 14 | 3% | 1 | 1% | even |
| Property & construction | 11 | 2% | – | – | outside top 12 |
| Hospitality & travel | 9 | 2% | 1 | 1% | even |
| Utilities & infrastructure | 8 | 2% | – | – | outside top 12 |
| Automotive | – | – | 2 | 2% | outside top 12 |
| Agriculture & forestry | – | – | 1 | 1% | outside top 12 |
| Segment | Freshdesk | share | Gorgias | share | Leans |
|---|---|---|---|---|---|
| United States | 270 | 52% | 84 | 67% | Gorgias |
| United Kingdom | 54 | 10% | 8 | 6% | Freshdesk |
| India | 32 | 6% | – | – | outside top 12 |
| Germany | 24 | 5% | 8 | 6% | even |
| Canada | 12 | 2% | 1 | 1% | even |
| Brazil | 11 | 2% | – | – | outside top 12 |
| United Arab Emirates | 9 | 2% | – | – | outside top 12 |
| France | 9 | 2% | 4 | 3% | even |
| Australia | 8 | 2% | 5 | 4% | Gorgias |
| Switzerland | 8 | 2% | 1 | 1% | even |
| PH | 8 | 2% | 2 | 2% | even |
| Singapore | 8 | 2% | – | – | outside top 12 |
| Austria | – | – | 1 | 1% | outside top 12 |
| Czechia | – | – | 1 | 1% | outside top 12 |
| Denmark | – | – | 1 | 1% | outside top 12 |
| EG | – | – | 1 | 1% | outside top 12 |
| Segment | Freshdesk | share | Gorgias | share | Leans |
|---|---|---|---|---|---|
| Customer service & success | 603 | 56% | 149 | 56% | even |
| IT operations & business systems | 122 | 11% | 1 | 0% | Freshdesk |
| Sales | 37 | 3% | 6 | 2% | even |
| Product, program & project management | 19 | 2% | 6 | 2% | even |
| Finance & accounting | 14 | 1% | 2 | 1% | even |
| Marketing & communications | 14 | 1% | 34 | 13% | Gorgias |
| Software engineering | 11 | 1% | 6 | 2% | even |
| Administration & office | 10 | 1% | 1 | 0% | even |
| Human resources | 9 | 1% | – | – | outside top 12 |
| Logistics warehouse and transport | 8 | 1% | 1 | 0% | even |
| Data & AI | 7 | 1% | 3 | 1% | even |
| General management & consulting | 7 | 1% | – | – | outside top 12 |
| Legal, compliance & risk | 6 | 1% | – | – | outside top 12 |
| Travel, leisure & events | 5 | 0% | – | – | outside top 12 |
| Social care and community | 4 | 0% | 2 | 1% | even |
| Business development & strategy | 3 | 0% | 1 | 0% | even |
| Education & training | 3 | 0% | – | – | outside top 12 |
| Quality, safety & environment | 3 | 0% | 2 | 1% | even |
| Retail & store operations | 3 | 0% | 3 | 1% | even |
| Unclassified | 3 | 0% | 3 | 1% | even |
| Arts media and entertainment | 2 | 0% | – | – | outside top 12 |
| Skilled trades and field service | 2 | 0% | – | – | outside top 12 |
| Engineering (non-software) | 1 | 0% | – | – | outside top 12 |
| Healthcare clinical | 1 | 0% | – | – | outside top 12 |
| Healthcare support and caregiving | 1 | 0% | – | – | outside top 12 |
| Hospitality and food service | 1 | 0% | – | – | outside top 12 |
The companies behind each column
Companies using Freshdesk →
Companies using Gorgias →
help desk ticketing ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Gorgias is named by 126 companies in job postings and Freshdesk by 523; 28 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/freshdesk-vs-gorgias)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Freshdesk vs Gorgias: questions
Which is more used, Freshdesk or Gorgias?
By companies naming it in their own job postings, Freshdesk (523) over Gorgias (126). By website-and-DNS footprint, Freshdesk (16,874 vs 1,043), because its scripts and mail records sit on many small company sites.
Who chooses Freshdesk?
54% of Freshdesk companies have 2 to 200 employees, against 67% for Gorgias. 14% of Freshdesk companies have over 1,000 employees, against 7% for Gorgias.
Do companies run both?
28 companies name both in their postings, usually Freshdesk in marketing and Gorgias in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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