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Fleetora · first roles in DEhelp desk ticketing, ranked by real usage_
As of 4 November 2026, Zendesk leads help desk ticketing with 2,445 companies naming it in job postings, ahead of Freshdesk at 523.
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
- Leader
- Zendesk · 2,445
- Runner-up
- Freshdesk · 523
- Most hiring, 90 days
- Zendesk
- Highest postings per company
- Oracle Service Cloud
- Catalogue
- T-1.0.1-prov
Every help desk ticketing we can measure
Companies naming the tool, and postings naming it in the last 90 days. Bars are relative to the leader.
| # | Tool | Companies | companies | Postings, 90 days | postings | per company |
|---|---|---|---|---|---|---|
| 1 | ZendeskZendesk | 2,445 | 6,620 | 2.7 | ||
| 2 | FreshdeskFreshworks | 523 | 777 | 1.5 | ||
| 3 | Salesforce KnowledgeSalesforce | 173 | 326 | 1.9 | ||
| 4 | GorgiasGorgias | 126 | 226 | 1.8 | ||
| 5 | PylonPylon | 109 | 169 | 1.6 | ||
| 6 | Zoho DeskZoho | 74 | 84 | 1.1 | ||
| 7 | OTRSOTRS Group | 36 | 45 | 1.3 | ||
| 8 | KustomerKustomer | 32 | 80 | 2.5 | ||
| 9 | SAP Service CloudSAP | 21 | 56 | 2.7 | ||
| 10 | Oracle Service CloudOracle | 13 | 38 | 2.9 |
Compare two tools
Same data, two columns: who chooses which by size, industry and country.
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Zendesk leads help desk ticketing with 2,445 companies naming it in job postings, ahead of Freshdesk at 523. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/category/help-desk-ticketing)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- CatalogueBreaknorm technology catalogue T-1.0.1-prov: 6,296 tools with vendor and category, editions folded into their parent.
- CompaniesCompanies whose own postings name the tool as the team's system, any confidence. Candidate wish-lists excluded.
- 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
- Not countedTools used by teams that do not post jobs, and companies without a career site we can read.
help desk ticketing: questions
How is this ranking made?
By the number of companies whose own job postings name the tool as the team's system, from the Breaknorm technology catalogue (version T-1.0.1-prov). No vendor paid for a position and no editor chose the order.
Why is this different from review-site rankings?
Review sites rank by reviews collected. This ranks by companies hiring people to work in the tool, which is closer to seats in use. It under-counts tools used by teams that rarely post jobs.
What about product editions?
Editions and sub-products () are counted under the parent so no company is counted twice.
Can I get the companies behind a number?
Yes: click a tool, see the first 20, and sign up for the full list with verified e-mails. Counting is free.
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