Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DESalesforce Knowledge VS Zendesk_
As of 4 November 2026, Zendesk is named by 2,445 companies and Salesforce Knowledge by 173; Salesforce Knowledge skews to companies under 200 people (18% vs 51%), Zendesk to companies over 1,000 (18% vs 50%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Salesforce Knowledge's script and mail records show on hundreds of thousands of small sites, Zendesk rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Salesforce Knowledge: 2–200 employees
- 18%
- Zendesk: 2–200 employees
- 51%
- Salesforce Knowledge: 1,000+ employees
- 50%
- Zendesk: 1,000+ employees
- 18%
- Postings per company, 90 days
- 1.9 · 2.7
- Website or DNS footprint
- 0 · 100,692
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Salesforce Knowledge | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 7 | 4% | 91 | 4% | even |
| 2-10 employees | 4 | 2% | 199 | 8% | Zendesk |
| 11-50 employees | 6 | 3% | 406 | 17% | Zendesk |
| 51-200 employees | 21 | 12% | 644 | 26% | Zendesk |
| 201-500 employees | 29 | 17% | 424 | 17% | even |
| 501-1000 employees | 19 | 11% | 248 | 10% | even |
| 1001-5000 employees | 44 | 25% | 285 | 12% | Salesforce Knowledge |
| 5001-10000 employees | 16 | 9% | 55 | 2% | Salesforce Knowledge |
| 10,001+ employees | 27 | 16% | 93 | 4% | Salesforce Knowledge |
| Segment | Salesforce Knowledge | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 41 | 24% | 1,097 | 45% | Zendesk |
| Business & finance services | 40 | 23% | 447 | 18% | Salesforce Knowledge |
| Manufacturing & industry | 35 | 20% | 182 | 7% | Salesforce Knowledge |
| Media & content | 9 | 5% | 141 | 6% | even |
| Consumer services & leisure | 8 | 5% | 90 | 4% | even |
| Commerce & trade | 7 | 4% | 154 | 6% | Zendesk |
| Public, community & associations | 6 | 3% | 66 | 3% | even |
| Health care | 6 | 3% | 61 | 2% | even |
| Property & construction | 6 | 3% | 48 | 2% | even |
| Hospitality & travel | 5 | 3% | 45 | 2% | even |
| Utilities & infrastructure | 4 | 2% | 40 | 2% | even |
| Automotive | 3 | 2% | – | – | outside top 12 |
| Transport, logistics & rental | – | – | 47 | 2% | outside top 12 |
| Segment | Salesforce Knowledge | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| United States | 127 | 73% | 1,562 | 64% | Salesforce Knowledge |
| United Kingdom | 11 | 6% | 186 | 8% | even |
| Belgium | 4 | 2% | 13 | 1% | even |
| Germany | 3 | 2% | 86 | 4% | even |
| Switzerland | 2 | 1% | – | – | outside top 12 |
| Italy | 2 | 1% | – | – | outside top 12 |
| Austria | 1 | 1% | – | – | outside top 12 |
| Brazil | 1 | 1% | 65 | 3% | Zendesk |
| Canada | 1 | 1% | 63 | 3% | even |
| China | 1 | 1% | – | – | outside top 12 |
| Cyprus | 1 | 1% | – | – | outside top 12 |
| Spain | 1 | 1% | 16 | 1% | even |
| France | – | – | 55 | 2% | outside top 12 |
| India | – | – | 42 | 2% | outside top 12 |
| Australia | – | – | 38 | 2% | outside top 12 |
| Netherlands | – | – | 29 | 1% | outside top 12 |
| Singapore | – | – | 16 | 1% | outside top 12 |
| Segment | Salesforce Knowledge | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| Software engineering | 91 | 23% | 217 | 3% | Salesforce Knowledge |
| Sales | 80 | 20% | 440 | 5% | Salesforce Knowledge |
| IT operations & business systems | 48 | 12% | 1,561 | 19% | Zendesk |
| Customer service & success | 36 | 9% | 3,576 | 43% | Zendesk |
| Product, program & project management | 20 | 5% | 248 | 3% | Salesforce Knowledge |
| Business development & strategy | 11 | 3% | 33 | 0% | Salesforce Knowledge |
| Marketing & communications | 10 | 3% | 102 | 1% | even |
| Data & AI | 8 | 2% | 171 | 2% | even |
| Finance & accounting | 8 | 2% | 134 | 2% | even |
| Administration & office | 5 | 1% | 63 | 1% | even |
| skilled trades and field service | 4 | 1% | 37 | 0% | even |
| Education & training | 3 | 1% | 14 | 0% | even |
| Design & UX | 2 | 1% | 8 | 0% | even |
| Human resources | 2 | 1% | 90 | 1% | even |
| logistics warehouse and transport | 2 | 1% | 31 | 0% | even |
| construction and civil | 1 | 0% | – | – | outside top 12 |
| Engineering (non-software) | 1 | 0% | 32 | 0% | even |
| General management & consulting | 1 | 0% | 62 | 1% | even |
| Legal, compliance & risk | 1 | 0% | 53 | 1% | even |
| Quality, safety & environment | 1 | 0% | 26 | 0% | even |
| social care and community | 1 | 0% | 21 | 0% | even |
| Unclassified | 1 | 0% | 25 | 0% | even |
| Travel, leisure & events | – | – | 40 | 0% | outside top 12 |
| arts media and entertainment | – | – | 22 | 0% | outside top 12 |
| procurement and purchasing | – | – | 16 | 0% | outside top 12 |
| healthcare clinical | – | – | 14 | 0% | outside top 12 |
| Retail & store operations | – | – | 14 | 0% | outside top 12 |
| facilities cleaning and security | – | – | 13 | 0% | outside top 12 |
| healthcare support and caregiving | – | – | 13 | 0% | outside top 12 |
| hospitality and food service | – | – | 13 | 0% | outside top 12 |
| personal care and wellness | – | – | 8 | 0% | outside top 12 |
The companies behind each column
Companies using Salesforce Knowledge →
Companies using Zendesk →
help desk ticketing ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Zendesk is named by 2,445 companies in job postings and Salesforce Knowledge by 173; 4 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/salesforce-knowledge-vs-zendesk)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Salesforce Knowledge vs Zendesk: questions
Which is more used, Salesforce Knowledge or Zendesk?
By companies naming it in their own job postings, Zendesk (2,445) over Salesforce Knowledge (173). By website-and-DNS footprint, Zendesk (100,692 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Salesforce Knowledge?
18% of Salesforce Knowledge companies have 2 to 200 employees, against 51% for Zendesk. 50% of Salesforce Knowledge companies have over 1,000 employees, against 18% for Zendesk.
Do companies run both?
4 companies name both in their postings, usually Salesforce Knowledge in marketing and Zendesk in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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