Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEFreshdesk VS Zendesk_
As of 4 November 2026, Zendesk is named by 2,445 companies and Freshdesk by 523; Freshdesk skews to companies under 200 people (54% vs 51%), Zendesk to companies over 1,000 (18% vs 14%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Freshdesk's script and mail records show on hundreds of thousands of small sites, Zendesk rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Freshdesk: 2–200 employees
- 54%
- Zendesk: 2–200 employees
- 51%
- Freshdesk: 1,000+ employees
- 14%
- Zendesk: 1,000+ employees
- 18%
- Postings per company, 90 days
- 1.5 · 2.7
- Website or DNS footprint
- 16,874 · 100,692
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Freshdesk | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 21 | 4% | 91 | 4% | even |
| 2-10 employees | 61 | 12% | 199 | 8% | Freshdesk |
| 11-50 employees | 92 | 18% | 406 | 17% | even |
| 51-200 employees | 131 | 25% | 644 | 26% | even |
| 201-500 employees | 91 | 17% | 424 | 17% | even |
| 501-1000 employees | 56 | 11% | 248 | 10% | even |
| 1001-5000 employees | 55 | 11% | 285 | 12% | even |
| 5001-10000 employees | 4 | 1% | 55 | 2% | even |
| 10,001+ employees | 12 | 2% | 93 | 4% | even |
| Segment | Freshdesk | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 217 | 41% | 1,097 | 45% | Zendesk |
| Business & finance services | 119 | 23% | 447 | 18% | Freshdesk |
| Manufacturing & industry | 35 | 7% | 182 | 7% | even |
| Consumer services & leisure | 31 | 6% | 90 | 4% | Freshdesk |
| Media & content | 24 | 5% | 141 | 6% | even |
| Commerce & trade | 22 | 4% | 154 | 6% | Zendesk |
| Public, community & associations | 15 | 3% | 66 | 3% | even |
| Health care | 15 | 3% | 61 | 2% | even |
| Transport, logistics & rental | 14 | 3% | 47 | 2% | even |
| Property & construction | 11 | 2% | 48 | 2% | even |
| Hospitality & travel | 9 | 2% | 45 | 2% | even |
| Utilities & infrastructure | 8 | 2% | 40 | 2% | even |
| Segment | Freshdesk | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| United States | 270 | 52% | 1,562 | 64% | Zendesk |
| United Kingdom | 54 | 10% | 186 | 8% | Freshdesk |
| India | 32 | 6% | 42 | 2% | Freshdesk |
| Germany | 24 | 5% | 86 | 4% | even |
| Canada | 12 | 2% | 63 | 3% | even |
| Brazil | 11 | 2% | 65 | 3% | even |
| United Arab Emirates | 9 | 2% | – | – | outside top 12 |
| France | 9 | 2% | 55 | 2% | even |
| Australia | 8 | 2% | 38 | 2% | even |
| Switzerland | 8 | 2% | – | – | outside top 12 |
| PH | 8 | 2% | – | – | outside top 12 |
| Singapore | 8 | 2% | 16 | 1% | even |
| Netherlands | – | – | 29 | 1% | outside top 12 |
| Spain | – | – | 16 | 1% | outside top 12 |
| Belgium | – | – | 13 | 1% | outside top 12 |
| Segment | Freshdesk | share | Zendesk | share | Leans |
|---|---|---|---|---|---|
| Customer service & success | 603 | 56% | 3,576 | 43% | Freshdesk |
| IT operations & business systems | 122 | 11% | 1,561 | 19% | Zendesk |
| Sales | 37 | 3% | 440 | 5% | even |
| Product, program & project management | 19 | 2% | 248 | 3% | even |
| Finance & accounting | 14 | 1% | 134 | 2% | even |
| Marketing & communications | 14 | 1% | 102 | 1% | even |
| Software engineering | 11 | 1% | 217 | 3% | even |
| Administration & office | 10 | 1% | 63 | 1% | even |
| Human resources | 9 | 1% | 90 | 1% | even |
| logistics warehouse and transport | 8 | 1% | 31 | 0% | even |
| Data & AI | 7 | 1% | 171 | 2% | even |
| General management & consulting | 7 | 1% | 62 | 1% | even |
| Legal, compliance & risk | 6 | 1% | 53 | 1% | even |
| Travel, leisure & events | 5 | 0% | 40 | 0% | even |
| social care and community | 4 | 0% | 21 | 0% | even |
| Business development & strategy | 3 | 0% | 33 | 0% | even |
| Education & training | 3 | 0% | 14 | 0% | even |
| Quality, safety & environment | 3 | 0% | 26 | 0% | even |
| Retail & store operations | 3 | 0% | 14 | 0% | even |
| Unclassified | 3 | 0% | 25 | 0% | even |
| arts media and entertainment | 2 | 0% | 22 | 0% | even |
| skilled trades and field service | 2 | 0% | 37 | 0% | even |
| Engineering (non-software) | 1 | 0% | 32 | 0% | even |
| healthcare clinical | 1 | 0% | 14 | 0% | even |
| healthcare support and caregiving | 1 | 0% | 13 | 0% | even |
| hospitality and food service | 1 | 0% | 13 | 0% | even |
| procurement and purchasing | – | – | 16 | 0% | outside top 12 |
| facilities cleaning and security | – | – | 13 | 0% | outside top 12 |
| Design & UX | – | – | 8 | 0% | outside top 12 |
| personal care and wellness | – | – | 8 | 0% | outside top 12 |
The companies behind each column
Companies using Freshdesk →
Companies using Zendesk →
help desk ticketing ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Zendesk is named by 2,445 companies in job postings and Freshdesk by 523; 359 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/freshdesk-vs-zendesk)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Freshdesk vs Zendesk: questions
Which is more used, Freshdesk or Zendesk?
By companies naming it in their own job postings, Zendesk (2,445) over Freshdesk (523). By website-and-DNS footprint, Zendesk (100,692 vs 16,874), because its scripts and mail records sit on many small company sites.
Who chooses Freshdesk?
54% of Freshdesk companies have 2 to 200 employees, against 51% for Zendesk. 14% of Freshdesk companies have over 1,000 employees, against 18% for Zendesk.
Do companies run both?
359 companies name both in their postings, usually Freshdesk in marketing and Zendesk in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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