Shipvane · 4 AE roles
Marco E. · joined Cargolio
Fleetora · first roles in DEFreshdesk VS Salesforce Knowledge_
As of 4 November 2026, Salesforce Knowledge is named by 173 companies and Freshdesk by 523; Freshdesk skews to companies under 200 people (54% vs 18%), Salesforce Knowledge to companies over 1,000 (50% vs 14%).
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
The website-and-DNS footprint is not comparable between a marketing suite and a CRM: Freshdesk's script and mail records show on hundreds of thousands of small sites, Salesforce Knowledge rarely leaves a trace outside its own apps. Compare on the job-posting numbers; use the footprint for reach.
- Freshdesk: 2–200 employees
- 54%
- Salesforce Knowledge: 2–200 employees
- 18%
- Freshdesk: 1,000+ employees
- 14%
- Salesforce Knowledge: 1,000+ employees
- 50%
- Postings per company, 90 days
- 1.5 · 1.9
- Website or DNS footprint
- 16,874 · 0
Who chooses which
Share of each tool's companies in every segment. "Leans" marks a gap of more than two points.
| Segment | Freshdesk | share | Salesforce Knowledge | share | Leans |
|---|---|---|---|---|---|
| Self-employed | 21 | 4% | 7 | 4% | even |
| 2-10 employees | 61 | 12% | 4 | 2% | Freshdesk |
| 11-50 employees | 92 | 18% | 6 | 3% | Freshdesk |
| 51-200 employees | 131 | 25% | 21 | 12% | Freshdesk |
| 201-500 employees | 91 | 17% | 29 | 17% | even |
| 501-1000 employees | 56 | 11% | 19 | 11% | even |
| 1001-5000 employees | 55 | 11% | 44 | 25% | Salesforce Knowledge |
| 5001-10000 employees | 4 | 1% | 16 | 9% | Salesforce Knowledge |
| 10,001+ employees | 12 | 2% | 27 | 16% | Salesforce Knowledge |
| Segment | Freshdesk | share | Salesforce Knowledge | share | Leans |
|---|---|---|---|---|---|
| Technology & software | 217 | 41% | 41 | 24% | Freshdesk |
| Business & finance services | 119 | 23% | 40 | 23% | even |
| Manufacturing & industry | 35 | 7% | 35 | 20% | Salesforce Knowledge |
| Consumer services & leisure | 31 | 6% | 8 | 5% | even |
| Media & content | 24 | 5% | 9 | 5% | even |
| Commerce & trade | 22 | 4% | 7 | 4% | even |
| Public, community & associations | 15 | 3% | 6 | 3% | even |
| Health care | 15 | 3% | 6 | 3% | even |
| Transport, logistics & rental | 14 | 3% | – | – | outside top 12 |
| Property & construction | 11 | 2% | 6 | 3% | even |
| Hospitality & travel | 9 | 2% | 5 | 3% | even |
| Utilities & infrastructure | 8 | 2% | 4 | 2% | even |
| Automotive | – | – | 3 | 2% | outside top 12 |
| Segment | Freshdesk | share | Salesforce Knowledge | share | Leans |
|---|---|---|---|---|---|
| United States | 270 | 52% | 127 | 73% | Salesforce Knowledge |
| United Kingdom | 54 | 10% | 11 | 6% | Freshdesk |
| India | 32 | 6% | – | – | outside top 12 |
| Germany | 24 | 5% | 3 | 2% | Freshdesk |
| Canada | 12 | 2% | 1 | 1% | even |
| Brazil | 11 | 2% | 1 | 1% | even |
| United Arab Emirates | 9 | 2% | – | – | outside top 12 |
| France | 9 | 2% | – | – | outside top 12 |
| Australia | 8 | 2% | – | – | outside top 12 |
| Switzerland | 8 | 2% | 2 | 1% | even |
| PH | 8 | 2% | – | – | outside top 12 |
| Singapore | 8 | 2% | – | – | outside top 12 |
| Belgium | – | – | 4 | 2% | outside top 12 |
| Italy | – | – | 2 | 1% | outside top 12 |
| Austria | – | – | 1 | 1% | outside top 12 |
| China | – | – | 1 | 1% | outside top 12 |
| Cyprus | – | – | 1 | 1% | outside top 12 |
| Spain | – | – | 1 | 1% | outside top 12 |
| Segment | Freshdesk | share | Salesforce Knowledge | share | Leans |
|---|---|---|---|---|---|
| Customer service & success | 603 | 56% | 36 | 9% | Freshdesk |
| IT operations & business systems | 122 | 11% | 48 | 12% | even |
| Sales | 37 | 3% | 80 | 20% | Salesforce Knowledge |
| Product, program & project management | 19 | 2% | 20 | 5% | Salesforce Knowledge |
| Finance & accounting | 14 | 1% | 8 | 2% | even |
| Marketing & communications | 14 | 1% | 10 | 3% | even |
| Software engineering | 11 | 1% | 91 | 23% | Salesforce Knowledge |
| Administration & office | 10 | 1% | 5 | 1% | even |
| Human resources | 9 | 1% | 2 | 1% | even |
| logistics warehouse and transport | 8 | 1% | 2 | 1% | even |
| Data & AI | 7 | 1% | 8 | 2% | even |
| General management & consulting | 7 | 1% | 1 | 0% | even |
| Legal, compliance & risk | 6 | 1% | 1 | 0% | even |
| Travel, leisure & events | 5 | 0% | – | – | outside top 12 |
| social care and community | 4 | 0% | 1 | 0% | even |
| Business development & strategy | 3 | 0% | 11 | 3% | Salesforce Knowledge |
| Education & training | 3 | 0% | 3 | 1% | even |
| Quality, safety & environment | 3 | 0% | 1 | 0% | even |
| Retail & store operations | 3 | 0% | – | – | outside top 12 |
| Unclassified | 3 | 0% | 1 | 0% | even |
| arts media and entertainment | 2 | 0% | – | – | outside top 12 |
| skilled trades and field service | 2 | 0% | 4 | 1% | even |
| Engineering (non-software) | 1 | 0% | 1 | 0% | even |
| healthcare clinical | 1 | 0% | – | – | outside top 12 |
| healthcare support and caregiving | 1 | 0% | – | – | outside top 12 |
| hospitality and food service | 1 | 0% | – | – | outside top 12 |
| Design & UX | – | – | 2 | 1% | outside top 12 |
| construction and civil | – | – | 1 | 0% | outside top 12 |
The companies behind each column
Companies using Freshdesk →
Companies using Salesforce Knowledge →
help desk ticketing ranked →
Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.
Salesforce Knowledge is named by 173 companies in job postings and Freshdesk by 523; 0 name both. (Breaknorm, 4 November 2026, https://breaknorm.co/compare/freshdesk-vs-salesforce-knowledge)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- Job postingsRead hourly from career sites. A tool counts when the employer's own text names it as the team's system; both tools can count for one company.
- Website and DNSScripts and embeds on the company's pages, plus SPF, DKIM, MX and CNAME records of its domain that point at the vendor.
- SegmentsCountry, size and industry from the company profile built from its website.
- Not a reviewNo ratings, prices or feature claims. For those, read the vendors.
Freshdesk vs Salesforce Knowledge: questions
Which is more used, Freshdesk or Salesforce Knowledge?
By companies naming it in their own job postings, Freshdesk (523) over Salesforce Knowledge (173). By website-and-DNS footprint, Freshdesk (16,874 vs 0), because its scripts and mail records sit on many small company sites.
Who chooses Freshdesk?
54% of Freshdesk companies have 2 to 200 employees, against 18% for Salesforce Knowledge. 14% of Freshdesk companies have over 1,000 employees, against 50% for Salesforce Knowledge.
Do companies run both?
0 companies name both in their postings, usually Freshdesk in marketing and Salesforce Knowledge in sales, or during a migration.
Where do these numbers come from?
From the employer's own text in job postings read hourly from career sites, and from scripts found on company websites in our crawl. No vendor data, no surveys.
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