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Company · Customer support helpdesk software

Freshworks

As of 30 October 2026, Freshworks has 126 open roles (46 new in 30 days), its sales team is hiring most, and its postings name Outreach, Marketo Engage and LangSmith as the tools the team works in.

As of 30 October 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.

Perungudi, United States5001-10000 employees250M-1B revenue, est.B2B, D2Cfreshworks.com ↗LinkedIn ↗
Headquarters
Perungudi, Tamil Nadu, United States
Employees
5001-10000 employees (linkedin)
Sells to
agile enterprises, business teams, it and business teams
Certifications on site
Site languages
EN, DE, NL, FR, SV, ES, PT, IT, ZH, JA, KO, PL, TH, TR, VI
Career system
Smartrecruiters
126open roles · 46 new in 30 days
14tools named in postings
Germany, France, United Kingdom, India, Singapore, United Stateshiring locations
0change signals read in postings
02What they do, whom they sell to, who else does it

Freshworks in one screen

Read from freshworks.com: what the company does, the customers it names, the buyers we can actually see, and the companies that sell the same thing.

What Freshworks does

Freshworks is a SaaS provider that delivers IT service management and customer support software for agile enterprises. Its offerings include the Freshservice ITSM platform, Freshdesk customer support, Freshchat live chat, Freshsales CRM, and Freddy AI copilot. The platform uses AI-powered workflows and AI agents to automate service operations.

freshservice it service management platformfreshdesk customer support platformfreshchat live chat softwarefreshsales crmfreshmarketer marketing softwarefreddy ai copilot
Whom it sells to

Named on the site: agile enterprises, business teams, it and business teams.

Seen in buyers' own postings: technology & software, business & finance services, manufacturing & industry; mostly 51-200 employees and 11-50 employees; United States (204) and United Kingdom (38).

Technology & software · 171Business & finance services · 72Manufacturing & industry · 27Consumer services & leisure · 23Media & content · 17
Who else sells this

Nearest companies by what they do, sell and whom they serve, 51+ employees. 589 scored.

HappyFoxUnited States · 51-200 employeesZenesysUnited States · 51-200 employeesInstantly AIUnited States · 51-200 employeesSalesforgeUnited States · 2-10 employeesWrikeUnited States · 1001-5000 employeesBoldDeskUnited States · 51-200 employees
Customers we can see · 377

Companies whose own job postings name Freshworks as the system their team works in. Ideal-customer examples, not a reference list from the vendor.

Sunrise ThemeDigital design template shops · New York, United States11-50 employees
Theme AstronautDigital design template shops · New York, United States11-50 employees
Rubenstein LawPersonal injury law · United States201-500 employees
AI AccountantAccounting bookkeeping software · Indiranagar (Bangalore), India2-10 employees
AHRIIndustry & employer associations · Arlington, United States51-200 employees
Norwegian Refugee CouncilInternational relief charities · Oslo, Norway5001-10000 employees
Change Home MortgageMortgage & property finance · Anaheim, United States501-1000 employees
TruecallerCaller id & spam blocking apps · United States201-500 employees
03Tech stack, with the evidence

What Freshworks says it runs

Tools named in the company's own postings as the team's systems, with the sentence that says so. What the website and DNS show is listed separately.

OutreachBusiness development & strategy · high confidence · 4 postings
Our buyer signals currently live across Salesforce, Marketo, Outreach, product usage data, intent platforms, and other systems.
GTM Engineer, Revenue Operations · first seen 2026-08-25
Marketo EngageMarketing & communications · high confidence · 6 postings
Our buyer signals currently live across Salesforce, Marketo, Outreach, product usage data, intent platforms, and other systems.
GTM Engineer, Revenue Operations · first seen 2026-07-29
LangSmithData & AI · high confidence · 4 postings
You will own the development of high-performance APIs and orchestration runtimes, integrating frameworks like LangChain, LangGraph, and LangSmith.
Staff Backend AI Platform Engineer · first seen 2026-07-02
LinkedInBusiness development & strategy · high confidence · 4 postings
• Own and evolve Freshworks' social media strategy across LinkedIn, X, Instagram, YouTube, and emerging platforms, aligned to brand and business goals, and represent social strategy directly in planning conversations with brand, PMM, and ex
Social Media Marketing Manager · first seen 2026-08-19
OpenTelemetryData & AI · high confidence · 4 postings
• Engineering Excellence: Set the standard for automated testing (unit, integration, load) and implement OpenTelemetry for full system visibility.
Staff Backend AI Platform Engineer · first seen 2026-07-02
Xactlyhigh confidence · 1 posting
Lead discovery sessions with various stakeholders to identify, analyze, and document detailed business requirements for Xactly modules.
Lead - Sales Commission · first seen 2026-10-05
Xactly Incenthigh confidence · 1 posting
• Incent - Design and build end-to-end solutions, including complex rule writing, formulas, and logic configuration within the Xactly Incent environment.
Lead - Sales Commission · first seen 2026-10-05
YouTubeMarketing & communications · high confidence · 2 postings
• Own and evolve Freshworks' social media strategy across LinkedIn, X, Instagram, YouTube, and emerging platforms, aligned to brand and business goals, and represent social strategy directly in planning conversations with brand, PMM, and ex
Social Media Marketing Manager · first seen 2026-08-19
ChurnZeroProduct, program & project management · high confidence · 1 posting
Connect OvC data to ChurnZero Health Scores.
Staff Program Manager - Voice of the Customer Programs · first seen 2026-08-19
QualtricsProduct, program & project management · high confidence · 1 posting
ill directly manage customer-facing survey initiatives, act as a primary platform administrator and power user for Qualtrics, monitor our product feedback channels, and support our qualitative research efforts including customer focus group
Staff Program Manager - Voice of the Customer Programs · first seen 2026-08-19
Salesforcemedium confidence · 17 postings
• Work jointly with Marketing Operations on campaign setup, lead and attendee uploads, and Salesforce tracking, so leads reach Sales promptly.
Field Marketing Specialist (Contract) · first seen 2026-07-15
Amazon Web Servicesmedium confidence · 15 postings
Experience building production-grade machine learning deployments on AWS, Azure, or GCP
Lead - Solution Engineer · first seen 2026-06-27
HubSpotmedium confidence · 7 postings
• Precision Forecasting & Pipeline Hygiene: Maintain strict, meticulous pipeline management within our CRM system (Salesforce/HubSpot).
Senior Account Executive - Inside Sales · first seen 2026-08-25
6sensemedium confidence · 4 postings
• Experience with intent and account intelligence platforms such as 6sense or Demandbase and conversational marketing platforms such as Qualified or Drift.
Director - Demand Generation · first seen 2026-09-30
On the website or in DNS

Vendors whose code loads on freshworks.com or whose records sit in its DNS. Page plumbing (libraries, fonts, consent banners) is left out.

04Hiring

126 open roles, 109 opened in 90 days

Read hourly from the company's career system. Open roles and new roles in the last 30 days, by team. Companies hiring sales in United States →

05Signals

What is changing, read from the postings

Intents are events the employer states about itself, each with the sentence and the posting it came from.

No change signals read in the current postings.

Decision makers at Freshworks, with verified e-mails, and every change the moment it is posted.

Sales, marketing and IT leaders by function. Add Freshworks to a monitor and get a webhook when a role opens, a tool appears or a signal is read.

Start free, no card. The first 20 are above; e-mails are verified at the mail server when you open them.

06Lookalikes

Companies like Freshworks

Nearest by what they do, what they sell and whom they sell to, 51+ employees. 6 of 589 scored.

HappyFoxCustomer support helpdesk software · United States51-200 employees
ZenesysCustom software development agencies · United States51-200 employees
Instantly AIAI agent automation platforms · United States51-200 employees
SalesforgeMarketing automation email software · United States2-10 employees
WrikeAI agent automation platforms · United States1001-5000 employees
BoldDeskCustomer support helpdesk software · United States51-200 employees
07Profile

From the company's own website

Legal nameNotice Freshworks Inc
IndustryTechnology & software · Customer support helpdesk software
Offeringsfreshservice it service management platform · freshdesk customer support platform · freshchat live chat software · freshsales crm · freshmarketer marketing software · freddy ai copilot
Target customersagile enterprises · business teams · it and business teams
Geographic scopeinternational · also United Kingdom
Reviews found
Public contact points2 role addresses · 1 phone numbers
Pages readprivacy, pricing, terms, team, home, imprint, contact, careers, references, about, services, certifications, leadership
Datescrawled 2026-08-02 · profiled 2026-08-15 · hiring built 2026-10-28
Cite this

Quote the sentence with the date and the link. The numbers change daily; the link always shows the current ones.

Freshworks (Perungudi, United States, 5001-10000 employees) has 126 open roles, 46 new in 30 days, and names 14 tools in its postings. (Breaknorm, 30 October 2026, https://breaknorm.co/company/freshworks.com)
How we know

Read from the source, not self-reported

Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →

  • ProfileBuilt from freshworks.com: summary, offerings, customers, certifications and contact points are extracted from its pages, with a confidence score per field.
  • HiringRead hourly from the company's Smartrecruiters career site; reposts collapse into one record.
  • Tech stackTools the employer's own text names as the team's systems, with the quote; website scripts counted separately.
  • HeadcountLinkedIn where known, otherwise estimated from the site.
FAQ

Freshworks: questions

Does Freshworks use Outreach?

Yes, by the company's own words: 4 postings name it, first seen 2026-08-25, in the business development & strategy team.

Is Freshworks hiring?

126 open roles as of 30 October 2026, 46 opened in the last 30 days and 6 closed. The largest team hiring is sales.

Where does this profile come from?

From freshworks.com itself: we crawled it on 2026-08-02, built the profile on 2026-08-15, and read its career site (Smartrecruiters) hourly since. Headcount is from LinkedIn.

Who should I write to at Freshworks?

The people are behind the login: decision makers by function, verified at the mail server when you open them. 2 public role addresses from the site are there too.

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