ServiceNow ITSM alternatives
As of 4 November 2026, 24 itsm service desk are named by companies instead of ServiceNow ITSM: ServiceNow by 4,528 companies, Jira Service Management by 1,059, BMC Remedy by 452.
As of 4 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
- ServiceNow ITSM, companies in postings
- 161
- Most used alternative
- ServiceNow · 4,528
- Fastest hiring, 90 days
- ServiceNow
- Alternatives ranked
- 24
- Catalogue
- T-1.0.1-prov
itsm service desk companies choose instead of ServiceNow ITSM
Companies naming each tool in their own postings, and postings in the last 90 days. Bars are relative to the category leader.
| # | Alternative | Companies | companies | vs ServiceNow ITSM | postings, 90 d | Compare |
|---|---|---|---|---|---|---|
| 1 | ServiceNowServiceNow | 4,528 | 2812% | 30,856 | ServiceNow ITSM vs ServiceNow → | |
| 2 | Jira Service ManagementAtlassian | 1,059 | 658% | 1,980 | ServiceNow ITSM vs Jira Service Management → | |
| 3 | BMC RemedyBMC | 452 | 281% | 1,442 | ServiceNow ITSM vs BMC Remedy → | |
| 4 | FreshserviceFreshworks | 383 | 238% | 554 | ServiceNow ITSM vs Freshservice → | |
| 5 | ServiceNow ITOMServiceNow | 375 | 233% | 1,819 | ServiceNow ITSM vs ServiceNow ITOM → | |
| 6 | ServiceNow HR Service DeliveryServiceNow | 254 | 158% | 1,151 | ServiceNow ITSM vs ServiceNow HR Service Delivery → | |
| 7 | ServiceNow MID ServerServiceNow | 195 | 121% | 701 | ServiceNow ITSM vs ServiceNow MID Server → | |
| 8 | GLPITeclib' | 162 | 101% | 292 | ServiceNow ITSM vs GLPI → | |
| 9 | ServiceNow Service MappingServiceNow | 145 | 90% | 467 | ServiceNow ITSM vs ServiceNow Service Mapping → | |
| 10 | ServiceNow Service PortalServiceNow | 143 | 89% | 478 | ServiceNow ITSM vs ServiceNow Service Portal → | |
| 11 | Glide APIServiceNow | 131 | 81% | 444 | soon | |
| 12 | TOPdeskTOPdesk | 116 | 72% | 334 | soon | |
| 13 | HaloITSMHalo | 98 | 61% | 194 | soon | |
| 14 | BMC HelixBMC | 71 | 44% | 251 | soon | |
| 15 | TeamDynamixTeamDynamix | 45 | 28% | 114 | soon | |
| 16 | CherwellIvanti | 43 | 27% | 90 | soon | |
| 17 | EasyVistaEasyVista | 38 | 24% | 92 | soon | |
| 18 | Ivanti HEATIvanti | 37 | 23% | 61 | soon | |
| 19 | Matrix42Matrix42 | 37 | 23% | 69 | soon | |
| 20 | ServiceNow GlideScriptServiceNow | 22 | 14% | 83 | soon | |
| 21 | SysAidSysAid | 21 | 13% | 42 | soon | |
| 22 | HP Service ManagerOpenText | 19 | 12% | 52 | soon | |
| 23 | assystAxios Systems | 17 | 11% | 26 | soon | |
| 24 | CA Service Desk ManagerBroadcom | 12 | 7% | 121 | soon |
Filter on any of them, or on ServiceNow ITSM users who also name an alternative, and open the person who owns the stack.
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24 itsm service desk are named by companies instead of ServiceNow ITSM: ServiceNow by 4,528 companies, Jira Service Management by 1,059, BMC Remedy by 452, measured from their own job postings. (Breaknorm, 4 November 2026, https://breaknorm.co/tools/servicenow-itsm/alternatives)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- RankingCompanies whose own postings name the tool as the team's system, from the Breaknorm technology catalogue T-1.0.1-prov. Editions are folded into their parent product.
- 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
- Not includedRatings, prices, feature claims, sponsored positions.
ServiceNow ITSM alternatives: questions
What is the most used alternative to ServiceNow ITSM?
ServiceNow: 4,528 companies name it in their own job postings, against 161 for ServiceNow ITSM.
How is this list ranked?
By the number of companies whose own postings name the tool as the team's system (Breaknorm technology catalogue T-1.0.1-prov), then by postings in the last 90 days. No ratings, no vendor input, no sponsored positions.
Does this say which is better?
No. It says who uses what, by company size, industry and country, so you can see which tools companies like yours choose. For features and prices, read the vendors.
Can I get the companies on any of these?
Yes: click the tool, see the first 20 companies, and sign up for the full list with verified e-mails. Counting is free.
Get these companies your way
The same data as a search, over MCP and the API, as bulk files, or pushed to you as it changes.
Every company on ServiceNow ITSM
or on what replaces it
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