Jira Service Management alternatives
As of 5 November 2026, 24 itsm service desk are named by companies instead of Jira Service Management: ServiceNow by 4,569 companies, BMC Remedy by 458, Freshservice by 386.
As of 5 November 2026 · refreshed daily · counts move as websites, DNS and career sites are re-read.
- Jira Service Management, companies in postings
- 1,084
- Most used alternative
- ServiceNow · 4,569
- Fastest hiring, 90 days
- ServiceNow
- Alternatives ranked
- 24
- Catalogue
- T-1.0.1-prov
itsm service desk companies choose instead of Jira Service Management
Companies naming each tool in their own postings, and postings in the last 90 days. Bars are relative to the category leader.
| # | Alternative | Companies | companies | vs Jira Service Management | postings, 90 d | Compare |
|---|---|---|---|---|---|---|
| 1 | ServiceNowServiceNow | 4,569 | 421% | 31,062 | Jira Service Management vs ServiceNow → | |
| 2 | BMC RemedyBMC | 458 | 42% | 1,460 | Jira Service Management vs BMC Remedy → | |
| 3 | FreshserviceFreshworks | 386 | 36% | 561 | Jira Service Management vs Freshservice → | |
| 4 | ServiceNow ITOMServiceNow | 381 | 35% | 1,826 | Jira Service Management vs ServiceNow ITOM → | |
| 5 | ServiceNow HR Service DeliveryServiceNow | 256 | 24% | 1,154 | Jira Service Management vs ServiceNow HR Service Delivery → | |
| 6 | ServiceNow MID ServerServiceNow | 197 | 18% | 705 | Jira Service Management vs ServiceNow MID Server → | |
| 7 | GLPITeclib' | 165 | 15% | 289 | Jira Service Management vs GLPI → | |
| 8 | ServiceNow ITSMServiceNow | 164 | 15% | 841 | Jira Service Management vs ServiceNow ITSM → | |
| 9 | ServiceNow Service PortalServiceNow | 148 | 14% | 475 | Jira Service Management vs ServiceNow Service Portal → | |
| 10 | ServiceNow Service MappingServiceNow | 146 | 13% | 476 | Jira Service Management vs ServiceNow Service Mapping → | |
| 11 | Glide APIServiceNow | 132 | 12% | 457 | soon | |
| 12 | TOPdeskTOPdesk | 118 | 11% | 332 | soon | |
| 13 | HaloITSMHalo | 101 | 9% | 197 | soon | |
| 14 | BMC HelixBMC | 74 | 7% | 252 | soon | |
| 15 | TeamDynamixTeamDynamix | 47 | 4% | 113 | soon | |
| 16 | CherwellIvanti | 42 | 4% | 91 | soon | |
| 17 | EasyVistaEasyVista | 38 | 4% | 93 | soon | |
| 18 | Matrix42Matrix42 | 38 | 4% | 69 | soon | |
| 19 | Ivanti HEATIvanti | 37 | 3% | 61 | soon | |
| 20 | ServiceNow GlideScriptServiceNow | 22 | 2% | 84 | soon | |
| 21 | SysAidSysAid | 21 | 2% | 43 | soon | |
| 22 | HP Service ManagerOpenText | 19 | 2% | 52 | soon | |
| 23 | assystAxios Systems | 17 | 2% | 29 | soon | |
| 24 | CA Service Desk ManagerBroadcom | 12 | 1% | 122 | soon |
Filter on any of them, or on Jira Service Management users who also name an alternative, and open the person who owns the stack.
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24 itsm service desk are named by companies instead of Jira Service Management: ServiceNow by 4,569 companies, BMC Remedy by 458, Freshservice by 386, measured from their own job postings. (Breaknorm, 5 November 2026, https://breaknorm.co/tools/jira-service-management/alternatives)
Read from the source, not self-reported
Every number on this page can be traced to a page we crawled or a posting we read. Full methodology →
- RankingCompanies whose own postings name the tool as the team's system, from the Breaknorm technology catalogue T-1.0.1-prov. Editions are folded into their parent product.
- 90-day postingsOpen postings first seen or posted in the last 90 days that name the tool.
- Not includedRatings, prices, feature claims, sponsored positions.
Jira Service Management alternatives: questions
What is the most used alternative to Jira Service Management?
ServiceNow: 4,569 companies name it in their own job postings, against 1,084 for Jira Service Management.
How is this list ranked?
By the number of companies whose own postings name the tool as the team's system (Breaknorm technology catalogue T-1.0.1-prov), then by postings in the last 90 days. No ratings, no vendor input, no sponsored positions.
Does this say which is better?
No. It says who uses what, by company size, industry and country, so you can see which tools companies like yours choose. For features and prices, read the vendors.
Can I get the companies on any of these?
Yes: click the tool, see the first 20 companies, and sign up for the full list with verified e-mails. Counting is free.
Get these companies your way
The same data as a search, over MCP and the API, as bulk files, or pushed to you as it changes.
Every company on Jira Service Management
or on what replaces it
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